Desktop Support Engineer 126490

🇺🇸 Pensacola, Florida 🕑 Full-Time 💰 $61K - $73K 💻 Information Technology 🗓️ August 24th, 2026

DHCP Intune TCP/IP

Edtech.com's Summary

The University of West Florida is hiring a Desktop Support Engineer I to deliver end-user technology support for multiple departments including Continuing Education and the Behavior Lab. The role involves diagnosing and resolving hardware, software, and networking issues, managing technology assets, coordinating purchases, and liaising between departments and IT services to maintain and enhance computer systems and audiovisual technology.

Highlights

Provide primary desktop and technical support for assigned university departments.
Troubleshoot hardware, software, networking, and peripheral device issues.
Manage Active Directory, domain administration, and endpoint management tools like Microsoft Endpoint Manager/Intune.
Support Windows and macOS operating systems as well as classroom and audiovisual technology.
Track technology assets and maintain comprehensive documentation and reporting.
Generate purchasing quotes and system specifications for approved technology acquisitions.
Requirements include knowledge of TCP/IP networking, Microsoft 365, security best practices, and service management systems.
Minimum qualifications include one year of desktop or technical support experience or relevant professional certifications.
Preferred qualifications include an associate or bachelor's degree in IT or Computer Science and industry certifications such as CompTIA A+, Network+, or Microsoft Certified.
Salary range is $60,785 - $72,942 annually, with this position exempt and subject to background and fingerprint screening.