Technical Support Technician

🇺🇸 Las Cruces, New Mexico 🕑 Full-Time 💰 $17 per Hour 💻 Information Technology 🗓️ August 24th, 2026

ITIL Help Desk

Edtech.com's Summary

New Mexico State University is hiring a Technical Support Technician. The technician will troubleshoot hardware, software, and connectivity issues for faculty and staff, install and configure Windows and Mac workstations and peripherals, and handle incident resolution through a ticketing system while maintaining documentation and asset records.

Highlights

Provide first-line technical support for faculty, staff, and students in a distributed IT environment.
Troubleshoot basic hardware, software, and connectivity issues and support technology transitions and upgrades.
Install, configure, image, and deploy Windows and Mac workstations and peripherals.
Use the institution's ticketing system to track support activities and escalate complex issues.
Maintain accurate documentation and inventory records in compliance with IT security and support standards.
Assist in continuous improvement by identifying recurring problems and suggesting workflow enhancements.
Required education: High school diploma plus one year of relevant experience or higher degree; ITIL certification preferred.
Compensation: Target hourly rate of $16.83.
Position is full-time, non-exempt, within the IT Instruction & Research Support department, and part of a bargaining unit with AFSCME.
Work includes light physical effort mostly indoors, with minimal lifting up to 10 pounds.