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Colorado State University

Desktop Support Technician

🇺🇸 Pueblo, CO

🕑 Full-Time

💰 $48K - $52K

💻 Information Technology

🗓️ October 20th, 2025

Edtech.com's Summary

Colorado State University is hiring a Desktop Support Technician. The role involves providing daily technical support and customer service to faculty and staff within assigned departments or colleges on the CSU Pueblo campus, managing computing resources, and supervising student workers. The technician will handle IT-related troubleshooting, system administration including Active Directory and printer servers, and participate in project planning and execution.

Highlights
  • Provide technical support via helpdesk, email, phone, and in-person for IT issues including installation, maintenance, virus remediation, and troubleshooting.
  • Manage Active Directory objects, JAMF, printer servers, and Windows imaging systems.
  • Hire, train, supervise, and mentor student workers assigned to the department or college.
  • Engage vendors for warranty repairs and support departmental IT projects such as computer replacements and software updates.
  • Required skills include experience with Windows and/or MacOS, Active Directory management, and at least 2 years of IT break-fix support or similar roles.
  • Preferred qualifications include experience with print server management, helpdesk and inventory systems, Microsoft SCCM or Deployment Toolkit, and supervisory experience.
  • Annual salary range: $48,000 - $52,000 with comprehensive employee benefits.
  • Must hold a Bachelor's degree or have equivalent professional experience; strong written and verbal communication skills required.
  • Position is fully in-person at CSU Pueblo campus and involves approximately 40 hours per week.
  • Responsible for creating and maintaining documentation and participating in professional development activities.