University of Kentucky
IS Technical Support Specialist II
🇺🇸 Lexington, KY
🕑 Full-Time
💰 $19 - $31 per Hour
💻 Information Technology
🗓️ October 20th, 2025
Edtech.com's Summary
- Provide technical support and exceptional customer service to troubleshoot hardware, software, and network problems.
- Support desktop systems and collaborate with team members for efficient problem resolution.
- Use intermediate computer skills with emphasis on customer service abilities.
- Salary range is $19.18 to $30.68 per hour.
- Requires a Bachelor's degree and at least 1 year of related experience.
- Preferred qualifications include an IT degree and certifications such as Microsoft, CompTIA, or ISC2.
- Required to handle physical tasks including lifting up to 50 lbs and travel on and off campus.
- Work schedule is full-time (40 hours per week) with variable shifts and rotating on-call duties, including overtime and holidays as needed.
- Position is within ITS Customer Services department supporting university IT needs.
- No supervisory responsibilities associated with this position.
IS Technical Support Specialist II Full Description
Requisition Number | RE52005
Working Title | ServiceOne Analyst II
Department Name | 3L700:ITS Customer Spt & Student Enablement
Work Location | Lexington, KY
Grade Level | 43
Salary Range | $19.18-30.68/hour
Type of Position | Staff
Position Time Status | Full-Time
Required Education | BS
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 1 yr
Required License/Registration/Certification | None.
Physical Requirements | Must be able to lift, push, pull, and carry up to 50 lbs; traverse long distances on foot, including stairs; and work in tight spaces, heights, or stressful situations. Required to sit at a workstation for extended periods, performing repetitive motions mouse/typing. Ability to travel on&off campus.
Shift | Variable (40hrs./wk) with rotating on-call responsibilities. Overtime and/or holidays if required.
Job Summary | ITS Customer Services is seeking a dedicated IS Technical Support Specialist II to provide exceptional customer service and technical assistance in a fast-paced environment. This role involves troubleshooting hardware, software, and network issues, supporting desktop systems, and collaborating with team members to ensure efficient and effective resolutions. The ideal candidate will have experience in IT, contact center environments, and customer service, with strong communication skills and the ability to manage challenging situations with professionalism. Join our team and play a key role in delivering top-tier IT support to our organization.
Skills / Knowledge / Abilities | Customer service, and intermediate computer skills.
Does this position have supervisory responsibilities? | No
Preferred Education/Experience | IT degree preferred. Certifications like Microsoft, CompTIA, or ISC2 are desirable. Experience in troubleshooting complex issues and collaborating in team environments is highly valued.
Deadline to Apply | 10/30/2025
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
- * How many years of paid work experience do you have in a customer service position?
- None
- More than 0, through 1 year
- More than 1 year, through 3 years
- More than 3 years, through 5 years
- More than 5 years
- * How many years of experience do you have working in Information Technology?
- None
- More than 0, up through 2 years
- More than 2 years, up through 5 years
- More than 5 years, up through 10 years
- More than 10 years
- * How many years of experience do you have in a call center environment?
- None
- More than 0, up through 2 years
- More than 2 years, up through 5 years
- More than 5 years, up through 10 years
- More than 10 years
- * Describe how you ensure clear and professional communication when assisting users with technical issues.
(Open Ended Question) - * Tell us about a time you dealt with a difficult customer. How did you handle the situation, and what was the outcome?
(Open Ended Question)
- Resume
- Cover Letter
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