New York Medical College
Desktop Support Technician
Edtech.com's Summary
New York Medical College is hiring a Desktop Support Technician. The role involves installing and supporting user computing devices and applications, providing level 1 helpdesk support including troubleshooting hardware, software, and network issues, managing support tickets, and maintaining hardware and software inventory to ensure reliable IT service delivery.
Highlights
- Provide level 1 helpdesk support by answering phones, creating tickets, and assisting with user password issues.
- Troubleshoot hardware, software, network connectivity, and peripheral issues for PC, Mac, Android, and iOS devices.
- Install, configure, and support computing devices, IP phones, copiers, and end-user IT services like Citrix and Office 365.
- Maintain accurate hardware and software inventory and ensure equipment is in good working order.
- Required technical skills: Windows 10 Enterprise, Apple iOS, Android, MS Active Directory, network and printer support, virus/malware removal, MS Office/Office 365.
- Minimum of 2 years’ experience in a PC support environment.
- Associates degree or equivalent education; A+ or MSDT certifications are beneficial.
- Strong oral and written communication skills for effective team and user interactions.
- Ability to multitask and manage priorities efficiently.
- Physical capability to lift and move up to 40 lbs and perform tasks requiring kneeling and reaching under furniture.
Desktop Support Technician Full Description
Overview:
The Desktop Support Technician will be responsible for installing and supporting user computing devices and applications in a friendly, higher education environment. As a member of the Helpdesk team, they will answer phones, create and manage tickets, install and configure new devices, including IP phones and copiers. Provide remote and onsite desktop/laptop troubleshooting. Work on projects with other members of the team. They will demonstrate diligence and thoroughness to ensure all tasks are successfully completed on time. Excellent interpersonal and communication skills will be required to consistently provide a superior level of service to users. Proven troubleshooting, research, and documentation skills are required to efficiently diagnose and repair problems.
Responsibilities:
Responsibilities:
- Level 1 helpdesk support - answer phones, create tickets, user password support, basic verbal diagnosis.
- Diagnose and resolve common issues related to hardware, software, and network connectivity. This may include AD user objects, passwords, installing software, updating drivers, and resolving printer issues.
- Manage tickets – create, update, organize, prioritize, schedule, report
- Install and troubleshoot PC and Mac computers. Activate, troubleshoot Android and IOS phones. Remote support via screen sharing and onsite support by visiting user when required.
- Support end-user IT Services, such as- Citrix, Network Drives, Office 365, Phone, WiFi, Workstations (PC/MAC), and other services
- Maintain hardware and software inventory: Keep track of all hardware and software deployed to end-users and manage inventory to ensure that all equipment is in good working order.
Qualifications:
Education requirement: Associates Degree or equivalent
Licenses or certifications: A+ or MSDT certifications beneficial
Technical/computer skills:
- OS: Windows 10 Enterprise, Apple IOS, Android
- MS Windows driver, network, Wi-Fi, printer support
- MS Active Directory
- MS Office/ Office 365
- Virus/malware removal
Prior experience: 2 years’ experience in PC support environment
Other skills/requirements:
- Excellent oral and written communication skills required for team and user interaction
- Ability to handle multiple separate tasks
- Ability to work in fast-paced environment
- Patient and friendly demeanor with end-users
Physical demands:
- Must be able to lift, carry, move 40lbs (maximum weight of typical IT equipment)
- Must be able to kneel under/reach over furniture to plug in equipment
Minimum Salary: USD $53,040.00/Yr. Maximum Salary: USD $66,300.00/Yr.
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