MathWorks
Desktop Support Technician
🇺🇸 Hybrid - Natick, MA
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ January 6th, 2024
- Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
- Support online, on-premise, and off-site meetings and events
- Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
- Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
- Collaborate with team members and with other IT groups to resolve complex issues
- Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks
- A bachelor's degree is required.
- Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
- Visa sponsorship will not be provided for this position
- BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
- 2-3 years of IT support, including experience with networked PC equipment
- Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
- Knowledge of networking principles, topology, and protocols
- Customer focus and dedication to customer satisfaction
- UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.
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