Desktop Support Technician I - 527854

🇺🇸 Tuscaloosa, AL

🕑 Full-Time

💰 $19 - $24 per Hour

💻 Information Technology

🗓️ October 27th, 2025

Edtech.com's Summary

The University of Alabama is hiring a Desktop Support Technician I. This role provides tier I desktop support by setting up and installing PCs and peripheral devices, troubleshooting routine issues, and escalating complex problems. The technician supports faculty, staff, and students by maintaining hardware and software and assisting with software deployments.

Highlights

Provide tier I desktop support services including setup and installation of PCs and peripherals.
Create tickets and service requests following established procedures.
Resolve routine technical questions and escalate complex issues.
Support faculty, staff, and students in classrooms through help desk and desktop support.
Maintain and repair hardware and software and assist with software image development and deployment.
Required knowledge of Windows and OSX operating systems and help desk support experience.
Must hold a high school diploma or GED and possess a valid U.S. driver’s license with driving compliance.
Preferred qualifications include a bachelor's degree and two years of desktop/help desk support experience, preferably in an academic environment.
Experience with classroom AV system integration and control system programming is preferred.
The position offers an hourly pay range of $19.33 to $24.18.