Desktop Support Technician I - 528253

🇺🇸 Tuscaloosa, AL

🕑 Full-Time

💰 $19 - $24 per Hour

💻 Information Technology

🗓️ January 12th, 2026

Edtech.com's Summary

The University of Alabama is hiring a Desktop Support Technician I. This role involves providing tier I desktop support, setting up and installing PCs and peripherals, resolving routine technical issues, and assisting with technical and customer service tasks in the Supply Store's Tide Tech area.

Highlights

Perform tier I desktop support services including setup and installation of PCs and peripheral devices.
Create service tickets and resolve routine technical questions, escalating complex issues as needed.
Provide technical and repair service support for customer computer issues while assisting with inventory control and sales of Apple and other computer-related merchandise.
Assist in training and supervising staff in the Tide Tech area and oversee store systems and network activities.
Required to work Monday through Friday with some weekends, on-call, and extended hours.
Must have advanced computer skills and experience in technical support or computer sales.
Ability to learn inventory control, accounting, and point-of-sale systems is necessary.
High school diploma or GED required; Associate's degree and Apple Certified Macintosh Technician (ACMT) certification preferred.
Hourly pay range from $19.33 to $24.18, classified as N5.
Responsible for passing a pre-employment background investigation including social media review.