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University of Alabama

Desktop Support Technician I - 528253

🇺🇸 Tuscaloosa, AL

🕑 Full-Time

💰 $19 - $24 per Hour

💻 Information Technology

🗓️ January 12th, 2026

Edtech.com's Summary

The University of Alabama is hiring a Desktop Support Technician I. This role involves providing tier I desktop support, setting up and installing PCs and peripherals, resolving routine technical issues, and assisting with technical and customer service tasks in the Supply Store's Tide Tech area.

Highlights
  • Perform tier I desktop support services including setup and installation of PCs and peripheral devices.
  • Create service tickets and resolve routine technical questions, escalating complex issues as needed.
  • Provide technical and repair service support for customer computer issues while assisting with inventory control and sales of Apple and other computer-related merchandise.
  • Assist in training and supervising staff in the Tide Tech area and oversee store systems and network activities.
  • Required to work Monday through Friday with some weekends, on-call, and extended hours.
  • Must have advanced computer skills and experience in technical support or computer sales.
  • Ability to learn inventory control, accounting, and point-of-sale systems is necessary.
  • High school diploma or GED required; Associate's degree and Apple Certified Macintosh Technician (ACMT) certification preferred.
  • Hourly pay range from $19.33 to $24.18, classified as N5.
  • Responsible for passing a pre-employment background investigation including social media review.