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University of Alabama

Desktop Support Technician II - 528193

🇺🇸 Tuscaloosa, AL

🕑 Full-Time

💰 $21 - $27 per Hour

💻 Information Technology

🗓️ December 29th, 2025

Edtech.com's Summary

The University of Alabama is hiring a Desktop Support Technician II. This role involves providing basic Help Desk and field support services to faculty and staff, including setting up and installing PCs and peripherals, resolving user issues, eliminating viruses, and managing support tickets.

Highlights
  • Provide end-user desktop support across campus departments.
  • Install and configure operating systems, software, and peripheral devices.
  • Resolve user problems and eradicate computer viruses.
  • Monitor and follow up on assigned ticket queues until resolution.
  • Escalate complex issues to senior technicians.
  • Required software skills include operating systems installation and configuration.
  • Pay range: $21.25 to $26.59 per hour.
  • Minimum qualifications: High school diploma or GED with two years IT technical support experience, or associate degree or higher with some IT experience.
  • Must have a valid U.S. driver’s license and be at least 19 years old with a compliant Motor Vehicle Report.
  • Department: Enterprise Technology within Academic Affairs.