Desktop Support / User Support Technician

🇺🇸 Buffalo, New York 🕑 Full-Time 💰 $65K - $70K 💻 Information Technology 🗓️ August 19th, 2026

Panopto Rive

Edtech.com's Summary

University at Buffalo is hiring a Desktop Support / User Support Technician. The technician handles issue resolution for PC hardware, networking, and applications for students, faculty, and staff within the Jacobs School of Medicine and Biomedical Sciences and UBMD Practice Plans. They respond to user support requests, install and update PC equipment, manage downtime communication, and participate in a 24/7 rotating on-call schedule.

Highlights

Primary contact for troubleshooting PC hardware, networking, and applications issues.
Respond to support requests via phone, email, ticket system, or in person.
Install, update, and support PC equipment and link users to central IT and AV services.
Coverage includes Jacobs School sites and UBMD Practice Plans remote locations.
Participate in 24/7 rotating on-call schedule covering password resets and system outages.
Full-time, in-office position with core hours 8:30 a.m. to 4:30 p.m., Monday through Friday.
Salary range: $65,000 - $70,000.
Requires a Bachelor's degree or professional certification with 1-2 years related experience.
Must have valid NY State driver’s license or transportation capacity for local travel.
Preferred skills: MAC/PC troubleshooting, experience with MS 365, Zoom, Teams, SCCM, JAMF, CompTIA A+, and experience in higher education or medical environments.