Edtech.com's Summary

Renaissance is hiring a Digital Scaled Customer Success Manager (Temp Contract). The role involves managing and renewing existing customer contracts for Renaissance Learning products through digital and direct engagement, ensuring renewal goals are met and addressing customer requests. This position requires collaboration with internal teams to drive customer success and supports assessment and instructional tools.

Highlights

Manage and renew customer contracts for Renaissance Learning products and services.
Conduct outbound communication for renewals (70%) and handle inbound customer requests (30%).
Achieve renewal and weekly communication targets while resolving customer concerns.
Use Salesforce or Microsoft Dynamics CRM to manage customer data and sales processes.
Collaborate with internal partners and sales teams to improve renewal retention and efficiency.
Handle objections and work to prevent customer churn.
Require 3-5 years of experience in a customer-facing SaaS role, preferably in education technology.
Bachelor's degree or equivalent experience required.
Temporary 6-month contract through December 12, 2025, with a salary of $28 per hour.
Support customers primarily on the West Coast (Pacific/Mountain Time zones).

Digital Scaled CSM (Temp Contract) - West Coast Full Description

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology.

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

Be a part of our wonderful Customer Success team! The responsibilities of a Digital Customer Success Manager - Scaled are:

The Digital Scaled CSM goals are to manage and renew existing customers with Renaissance Learning products and services through both digital and direct engagement. Responsible for renewing the contracts and responding to customers’ requests that include but are not limited to adjustments on quotes or usage reports. As part of the team, collaboration and partnership is essential for driving customer success and achieving renewal goals for assessment and instructional tools!

We are looking for someone on the West Coast for this role.

As a Digital Scaled CSM, you will be responsible for these crucial functions and activities:

Time Allocation • 70% - Outbound Communication: Contacting customers, ensuring we have the right contact on the data base, confirming their renewal.
30% - Inbound Communication: Responding customer requests, processing and creating quotes, processing internal documentation

Sales Functions and Responsibilities:

Accountability for achieving renewal and weekly communication targets.
Represent Renaissance to customers by delivering proposals and quotes, as well as handling and resolving any customer concerns or issues related to their existing Renaissance products and services.

Team and Data Functions and Responsibilities:

Use the sales process to close opportunities and subscriptions; while using the Renaissance designated systems to keep customer accounts, contacts, leads, and other customer data in CRM.
Support territories, cohesively work with internal partners in designated territories, communicate effectively, work towards results as a unit, clearly define actions and steps for each participant on the team. Work well with sales teams and internal partners to work towards greater efficiencies, renewal retention, and sales results.
Conform with all safety rules and use safety equipment as appropriate to the role Market Functions and Responsibilities:
Objection handling and churn prevention

We have 3 positions open - 1 in the West (Pacific/Mountain Time Zones) 2 supporting East (Central or Eastern Time Zones)

Qualifications

3-5 years of experience in a customer facing SaaS business

Qualifications Education and Experience:

Bachelor's degree or equivalent experience
Experience supporting SAAS technologies within education.
Experience with/knowledge of Salesforce or Microsoft Dynamics CRM

Are You:

• Passionate about the idea of beginning or continuing your career in education.

• Organized, understand time management, and are driven to ensure work is completed and target goals are met.

• Proactive in communicating via phone and video chat - can think on your feet and adapt to new technologies.

• Extraordinary, upbeat and love engaging with existing customers.

Additional Information

All your information will be kept confidential.

Salary Range: $28/hr

Temporary Contract: 6 months (through Dec 12, 2025)

This range is based on national market data and may vary by location.

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/

Original Job Description