Ellucian
Director, Application Services
🇺🇸 Perkinston, MS
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ July 16th, 2025
Canvas
SaaS
SQL
Edtech.com's Summary
Ellucian is hiring a Director, Application Services. This role involves leading the administrative systems staff, managing the Banner ERP system, consulting on project proposals, and ensuring effective use of administrative applications to support student success at Mississippi Gulf Coast Community College.
Highlights
- Lead and manage administrative systems staff and ensure quality work standards.
- Oversee system administration and support for the Banner ERP system.
- Provide customer relationship management and drive modernization efforts.
- Consult on projects, manage resources, and deliver updates within timelines.
- Implement change management, testing, communication, and documentation for Banner systems.
- Support end users with system configuration, technical guidance, and problem-solving.
- Manage data storage, maintenance contracts, and IT policies with CIO collaboration.
- Require 7-9 years of experience with solid functional and technical Banner ERP knowledge.
- Strong project management, communication, programming skills, and higher education IT experience needed.
- Desired skills include SQL, Oracle, UNIX, Argos, Banner Workflow, and integration knowledge.
Director, Application Services Full Description
Director, Application Services (Banner ERP Exp REQUIRED, Onsite Mississippi Gulfport CC)
- Old Highway 49, Perkinston, Mississippi, US, 39573
- Services
- 6093
- 0%
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
As the Director, Application Services, you will be responsible for partnering with end users to understand and streamline business processes and ensure effective and efficient use of the Banner ERP system to support student success. This onsite role at Mississippi Gulf Coast Community College reports to the Director of Applications.
Where you will make an impact
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
As the Director, Application Services, you will be responsible for partnering with end users to understand and streamline business processes and ensure effective and efficient use of the Banner ERP system to support student success. This onsite role at Mississippi Gulf Coast Community College reports to the Director of Applications.
Where you will make an impact
- Providing leadership and management of the administrative systems staff including assignment of work, meeting regularly to review work progress, problem resolution, governance, and ensure that standards for quality and quantity of work are met.
- Providing support and oversight for the system administration of the Banner ERP.
- Acting as a proactive, innovative leader providing good customer relationship skills and presence in managing the client’s ongoing evolution of its modernization efforts.
- Consulting with management and reviewing project proposals to determine goals, time frame, funding limitations, and procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources.
- Effectively managing projects and resources using strong project management skills to articulate project demands, recommend priorities to support groups and committees, and provide frequent project updates while adhering to established timelines.
- Developing and implementing Banner and associated administrative systems change management, communication planning, testing procedures, and programming documentation.
- Providing client liaison and technical support for administrative applications including system configuration and usage guidance to the administrative user community.
- Supporting departmental staff and administration with the identification, evaluation, selection, support and maintenance of systems solutions.
- Providing systems analysis, problem solving support, programming, and necessary programming support to provide efficient and effective use of administrative information systems in support of client’s goals and objectives.
- Providing maintenance, appropriate use, production and problem solving support, and ad-hoc reporting support.
- Implementing quality assurance methodologies for change management and problem management.
- Meeting with users and staff to determine the impact of proposed changes in hardware or software for users.
- Assisting with the evaluation of third-party software and hardware to determine usefulness and compatibility with existing technology.
- Planning and managing data storage and archival operations and solutions.
- Managing maintenance contracts for hardware and software and making recommendations to the CIO as appropriate.
- Planning and assisting CIO in developing day-to-day policies and procedures to promote successful performance of administrative computer operations.
- Establishing technical and implementation standards to promote the long-term, cost-effective management and support of the currently installed administrative systems.
- Planning, designing and implementing the integration of other data sources into the Oracle database on a project-by-project basis, as funded by Client.
- Reporting to the Ellucian CIO and assist the CIO in providing leadership and employee management on site and associated campuses.
- Supporting the CIO in directly managing OIT Ellucian and Client employees at the client location.
- Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Other duties as assigned and in support of the Client relationship.
What you will bring
- 7 - 9 years related experience and/or training
- Solid functional and technical knowledge of the Banner ERP system
- Excellent verbal and written communications skills
- Programming skills.
- Strong Project Management skills, PM preferred
- Varied and strong technical background that would include implementation of higher education administrative systems or business management systems.
- Specific understanding of industry trends and standards required.
- Strong end user orientation.
- Strong work ethic
- Must be a team player and strong on collaboration.
- Solid organizational skills, ability to work with staff, faculty, and administration at all skill and management levels.
- Sound strategic thinking skills and ability to work with client senior management team in an effective manner.
- Higher education experience in an IT management role.
- Proven track record as a leader.
Desired Skills/Knowledge/Experience
- Strategic Planning skills
- SQL
- Oracle
- UNIX
- Argos
- Banner Workflow, Ellucian Workflow
- eVisions, PeopleAdmin, StarRez
- Canvas/ Banner interfacing knowledge
- DegreeWorks
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-DF1
#LI-onsite
At Ellucian, we believe in the “power of together.” We embrace an inclusive workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
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