Job Title: Director, Digital Upskilling & Change

Job Description Summary
The Head of Digital Upskilling & Change is part of the Technology Governance & Delivery team in the Technology & Data Solutions (TDS) organization. This role reports into the SVP, Technology Governance & Delivery.

We are looking for a Head of Digital Upskilling & Change who will be responsible for developing technology learning and development programming for TDS and for the broader Cushman & Wakefield user organization. This role will also design and operationalize the change management approach and standard mechanisms and toolsets that the TDS organization uses for communications within and across TDS, inclusive of how TDS markets itself to the business.

This role will
• Design and develop engaging and effective learning and development solutions that align with the business and technology strategy and facilitate digital upskilling of the organization.
• Define and implement standard communications practices for TDS interaction with TDS.
• Identify and centralize IT sales and marketing materials to provide a single source of truth for TDS and business colleague reference and to facilitate consistent storytelling.
• Collaborate with various stakeholders, subject matter experts and external vendors to ensure the quality and relevance of the learning content, communication standards and IT sales and marketing materials.

Job Description

To be successful in this role, the right candidate will have a passion for learning and development, continuous improvement and innovation, marketing and storytelling, and a strong consulting background. Demonstration of the following skills is required:

Learning & Development: Strong knowledge of learning principles, instructional design models and learning technologies.
Marketing & Communications: Ability to create and execute integrated marketing communication strategies for IT products and services.
Active Listening: Listen attentively and empathetically to your colleagues, learners, and stakeholders to design learning from the perspective of the learner. Ask clarifying questions, confirm your understanding, and address any concerns or issues.
Clear Communication: Convey ideas clearly, listen actively, and empathize with stakeholders.
Creative Thinking: Think beyond the ordinary. Generate ideas that go beyond standard approaches, encourage brainstorming and be open to diverse perspectives.
Conceptual and Practical Thinking: Be visionary and innovative. Translate abstract concepts into actionable plans, bridging the gap between vision and execution.
Problem-Solving: Analyze complex problems, break them down, and propose effective solutions. Think quickly and be adaptable.
Collaboration: Collaborate with people at all job levels ensures to ensure successful project outcomes. Build relationships and foster teamwork.
Curiosity: A curious mindset drives continuous learning. Explore new ideas, seek information, and stay updated on industry trends. Curiosity fuels growth and adaptability
Organization and Time Management: Be able to juggle multiple tasks and deadlines. Be organized, prioritize effectively, and manage time efficiently.

Key outcomes:

Understand the needs and challenges of learning personas and provide them with tailored and effective solutions.
Create engaging and memorable learning experiences that capture the attention of learning audiences.
Create standards for TDS communications and a central marketing repository.
Communicate ideas and proposals clearly and persuasively, and gain buy-in and support from various stakeholders.

Job Responsibilities:

Conduct training needs analysis and identify skill gaps and learning opportunities for the Technology organization.
Plan training programs based on business and TDS goals, starting with two critical areas in year 1:
- Design and develop Orientation and Onboarding programs for TDS new hires, transfers, and new people managers.
- Develop a foundational technology training program for all employees, covering topics such as productivity tools, MS Office products, AI and automation, etc.
Oversee learning activities, curriculum and resources.
Evaluate and measure the impact and effectiveness of the learning solutions using various methods and tools.
Stay updated on the latest trends and best practices in technology learning and development and recommend new training methods as appropriate.
Build and maintain a plan for ongoing growth and maturation of the central TDS Learning & Development capability, inclusive of talent, programming, and technology.
Build and maintain a technology learning and development ‘community of practice’, bringing together subject matter experts that are delivering technology training programs today with a goal of standardizing consistent baseline programming, sharing learning expertise and scaling best practices.
Manage the learning budget, resources, and vendors for the TDS organization.

Job Qualifications:

Strong knowledge of learning principles, instructional design models and learning technologies
5+ years of experience in designing and delivering learning solutions
Work experience as a Training Director, Training Manager or similar role
In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning and coaching)
Hands-on experience with project management and budgeting
Proficiency in Learning Management Systems (LMS)
Excellent communication and leadership skills

Skills & Personal Qualities:

Strategic mindset and ability to envision end state and the milestone activities to achieve
Highly adept at project and change management, and storytelling
High level of organization and prioritization skills
Solution oriented problem solver
Analytical and data-driven
Financial acumen
Team Player with strong collaboration skills
Management and leadership skills
Self-starter
Ability to articulate ideas to both technical and non-technical audiences
Keen attention to detail
Ability to perform under pressure

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $153,000.00 - $180,000.00Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

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