Edtech.com's Summary

Arizona State University is hiring a Director, Network Operations Center. This role leads the strategy, operations, and continuous improvement of ASU's Network Operations Center, overseeing 24/7 monitoring, incident response, and operational visibility of enterprise systems. The director manages staff, tools, and processes while collaborating with technical and business leaders to ensure service reliability and alignment with IT and security priorities.

Highlights

Lead planning, recruitment, development, and evaluation of NOC personnel including hiring, training, and shift coverage.
Manage 24x7 monitoring operations for networks, critical infrastructure, and IT services with rapid incident detection and resolution.
Oversee NOC tools such as monitoring, alerting, and observability platforms (e.g., LogicMonitor, DataDog, Nagios) and guide tool selection and integration.
Develop and enforce incident management protocols and conduct post-incident reviews.
Collaborate with enterprise IT teams (networking, cloud, systems, security, applications) to improve operational visibility, automation, and service health metrics.
Lead involvement in ITIL-based service management processes including incident, problem, change, and event management.
Coordinate with Facilities and data center teams to monitor environmental and power systems supporting infrastructure.
Manage NOC budget and represent the unit in executive-level incident bridges and cross-functional planning initiatives.
Promote technical growth of the team through training, mentorship, and fostering a culture of operational excellence and continuous improvement.
Required qualifications include a bachelor's degree, seven years of relevant experience with at least two years in management, and proficiency in network protocols and ITSM frameworks.

Director, Network Operations Center Full Description

Job Profile:IT Support Manager 3

Job Family:IT Support Services

Time Type:Full time

Max Pay - Depends on experience:$131,750.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Develops and schedules operational work plans for an information technology unit or service to ensure that departmental standards and expectations are realized. Assists in providing strategic direction to ensure consistency and collaboration across IT Support needs at the university level.

Job Description:

ASU is the largest state university and has been recognized by US News and World Report as the most innovative university for the last 6 years in a row . Enterprise Technology Office (ET) is looking for dynamic individuals to join our Operations Center Service Team. This position is critical to the success of Arizona State University.

The Director, Network Operations Center, under administrative direction, performs work of considerable complexity in leading the strategy, operations, and continuous improvement of ASU's Network Operations Center (NOC). The NOC Director oversees the staff, tools, processes, and infrastructure that enable 24/7 monitoring, incident response, and operational visibility for enterprise systems and services. This role collaborates with technical and business leaders to ensure operational excellence, service reliability, and alignment with enterprise IT and security priorities.

The Enterprise Technology Office (ET) helps ASU create and maintain innovative technology solutions and services that advance learning and discovery at the University and is at the forefront of developing IT platforms and tools that add value to the student experience. As with everyone in the ET family, culture and communications are core responsibilities in this role.

Position Salary:$120,000- $131,750.00 per year; depends upon experience

Essential Duties:

Leads the planning, recruitment, development, and evaluation of NOC personnel, overseeing hiring, training, shift coverage, and performance management.
Responsible for the 24x7 monitoring operations of ASU's networks, critical infrastructure, and IT services, ensuring rapid incident detection, triage, escalation, and resolution.
Manages the suite of NOC tools, including monitoring, alerting, observability platforms, and dashboards, guiding: tool selection, integration, ongoing optimization
Develops and enforces incident management protocols, ensuring effective communication during events and conducting post-incident reviews to drive improvements.
In collaboration with enterprise IT teams, such as networking, cloud, systems, security, and applications, enhances: operational visibility, automation, service health metrics
Leads the NOC's involvement in ITIL-based service management processes, including: incident, problem, change, and event management
Coordinates with Facilities and data center teams to monitor environmental and power systems supporting ASU's infrastructure.
Partners with senior leadership to define the future direction of the NOC, establishing operational policies and driving maturity in capabilities.
Formulates and manages the NOC's budget, allocating resources and representing the NOC in: executive-level incident bridges and cross-functional planning initiatives
Provides operational reporting and dashboarding for stakeholders and leadership.
Ensures the technical growth of the NOC team through: training and mentorship and fostering a culture of operational excellence, accountability, and continuous improvement
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

Evidence of current employment in an Arizona Board of Regents Organization; ASU, U of A, or NAU.
Demonstrated experience leading a 24x7 Network Operations Center or IT Operations team.
Knowledge of ITSM frameworks and experience managing Incident, Problem, Change, and Event Management processes.
Proficiency with enterprise monitoring, observability, and automation platforms (e.g., LogicMonitor, DataDog, Nagios).
Strong understanding of network architecture, protocols (TCP/IP, DNS, SNMP), and infrastructure components (switches, firewalls, wireless, power/environmental systems).
Experience developing NOC metrics, dashboards, and KPIs for operational insight.
Knowledge of management and supervisory principles and practices, with a focus on coaching, team development, and high-performing culture.
Proven ability to manage operational budgets and resource planning.
Skill in written and verbal communication, executive briefing, and incident documentation.
Experience collaborating with cross-functional technical teams and external vendors.
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values-driven organization with a strong commitment to inclusion and belonging.
Ability to cultivate a psychologically safe environment where all team members can thrive.
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%).
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%).
Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Ability to clearly communicate to perform essential functions.

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$14835.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description