Edtech.com's Summary

UMass Lowell is hiring a Director of Network Services to lead and architect the Network Services group within Information Technology. The role involves managing and expanding the team's skills, overseeing network operations, architecture, and support, while providing thought leadership, mentoring, and strategic direction to align network services with the university's business needs.

Highlights

Lead and manage the Network Services team and network-related systems architecture.
Provide expert technical support, mentorship, and thought leadership.
Serve as the highest escalation point for network issues within the university.
Contribute to broader technology infrastructure including voice services, systems engineering, A/V, security, and academic technologies.
Experience with network equipment from Extreme Networks, HPE/Aruba, and Juniper.
Minimum 12 years of complex enterprise or university network experience; 8+ years in leadership roles.
Bachelor’s degree required; Master’s degree strongly preferred.
Familiarity with ExtremeCloud IQ, Aruba ClearPass, and network management systems preferred.
Industry certifications like Extreme Certified Professional or Aruba Certified Solutions Professional are valuable.
Salary range anticipated between $135,000 and $145,000 with full-time SEIU union benefits.

Director - Network Services Full Description

General Summary of Position:

The Director of Network Services is the chief architect and leader of the Network Services group in Information Technology. The Director of Network Services is responsible for managing, leading, and expanding the skillset of the Network Services team as well as the overall operations, architecture, expansion, and advanced support of network-related systems to meet the business needs of UMass Lowell.

Under the direction of the Associate CIO of Network and Communication Services, the Director of Network Services has a broad and deep view of UMass Lowell’s network-related technology systems, as well as a thorough understanding of the business drivers that impact those technology systems. As a team leader and project coordinator of highly advanced network systems, this individual is responsible for not only leading all aspects of the Network Services team, but providing thought-leadership, advanced mentoring, expert technical/strategic support, and ensuring the overall function of the university’s network services. They are responsible for the selection, adoption, and assimilation of new architectural and operational solutions, as well as the continued support of existing services.

The Director is the highest internal escalation point for all issues related to the university’s network systems, and functions as a mentor to other members of IT both inside and outside of their team. In addition to knowledge of network systems, the Director of Network Services is expected to make meaningful contributions to all areas of UMass Lowell’s technology infrastructure, including voice services, systems engineering, instructional technologies, audio/visual, security, and academic/research technologies.

The Director is responsible for providing career coaching, mentorship and professional guidance to members of their team to help shape the future of technology services at UMass Lowell. This individual will be responsible for and be required to build relationships across the campus to design, communicate and socialize changes to technology systems. Additionally, the Director will build consensus to ensure that IT’s strategy relating to network infrastructure meets the needs of the campus immediately and in the future.

Minimum Qualifications (Required):

12+ years of experience architecting and directly supporting complex, multi-vendor network routing and switching in an Enterprise or University setting
8+ years of experience in progressive leadership roles
Experience with network equipment from Extreme Networks, HPE/Aruba, and Juniper
Bachelor’s degree required
Proven commitment to coach, mentor, and direct technical staff
Demonstrated mastery of industry best practices relating to network services, design architecture, and data security practices
Demonstrated curiosity and thought leadership, proactively researching and evaluating emerging technologies with a strategic focus on next-generation network solutions

Additional Considerations:

Master’s degree strongly preferred
Experience designing, configuring, and troubleshooting network equipment from Extreme Networks and HPE/Aruba
Experience with ExtremeCloud IQ, Aruba ClearPass, and related network management/monitoring systems
Industry-recognized certifications such as Extreme Certified Professional or Aruba Certified Solutions Professional

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This is a full-time, benefited SEIU union position in P23 with anticipated hiring range of $135,000-$145,000.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

Original Job Description

General Summary of Position:

Minimum Qualifications (Required):

12+ years of experience architecting and directly supporting complex, multi-vendor network routing and switching in an Enterprise or University setting
8+ years of experience in progressive leadership roles
Experience with network equipment from Extreme Networks, HPE/Aruba, and Juniper
Bachelor’s degree required
Proven commitment to coach, mentor, and direct technical staff
Demonstrated mastery of industry best practices relating to network services, design architecture, and data security practices
Demonstrated curiosity and thought leadership, proactively researching and evaluating emerging technologies with a strategic focus on next-generation network solutions

Additional Considerations:

Master’s degree strongly preferred
Experience designing, configuring, and troubleshooting network equipment from Extreme Networks and HPE/Aruba
Experience with ExtremeCloud IQ, Aruba ClearPass, and related network management/monitoring systems
Industry-recognized certifications such as Extreme Certified Professional or Aruba Certified Solutions Professional

Special Instructions to Applicants:

This is a full-time, benefited SEIU union position in P23 with anticipated hiring range of $135,000-$145,000.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

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Director - Network Services

Edtech.com's Summary

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