University of Massachusetts
Director - Network Services
Edtech.com's Summary
UMass Lowell is hiring a Director of Network Services who will lead and expand the Network Services team while managing the architecture, operations, and advanced support of network systems across the university. The Director will set the strategy for enterprise network services, provide expert mentoring and leadership, and ensure network reliability, security, and performance to support academic and research goals.
Highlights
- Lead and mentor a team of 6 to 8 network engineers and student staff.
- Manage enterprise wired, wireless, and core network services.
- Drive operational excellence focusing on reliability, resilience, performance, and security.
- Partner with campus departments to support academic innovation and research success.
- Advance next-generation network solutions and oversee adoption of new technologies.
- Experience required with Extreme Networks, HPE/Aruba, and Juniper network equipment.
- Minimum 12 years of network architecture and support experience and 8 years in leadership roles.
- Bachelor’s degree required; Master’s degree strongly preferred.
- Preferred familiarity with ExtremeCloud IQ, Aruba ClearPass, and certifications like Extreme Certified Professional or Aruba Certified Solutions Professional.
- Salary range: $135,000-$145,000; full-time, benefited SEIU union position.
Director - Network Services Full Description
General Summary of Position:
Do you want your next role to truly matter - working in a collaborative, supportive environment that values growth and impact? We have an outstanding leadership opportunity for the Director of Network Services on UMass Lowell’s IT team.
This is a high-visibility role for a network leader who wants to own the strategy, guide the roadmap, and steward a high-performing enterprise network that powers everything from research and instruction to residential life and mission‑critical campus operations across a multicampus environment.
What you’ll lead and deliver:
- Set the direction for enterprise wired, wireless, and core network services
- Lead and mentor a talented team of 6 to 8 network engineers and student staff
- Drive operational excellence with a focus on reliability, resilience, performance, and security
- Partner across campus to enable academic innovation and research success
- Thoughtfully advance next-generation network solutions in a mature, modern environment
Why UMass Lowell:
Join a mission-driven R1 research university where technology is foundational to educating tomorrow’s leaders and supporting research that makes a real difference. You’ll work with a collaborative, highly skilled IT team in an environment that values teamwork, leadership, innovation, and impact. UMass Lowell offers a full range of employee benefits including medical, dental, and vision plans; retirement and pension options; tuition benefits for employees and eligible family members; paid leave; and access to wellness and employee support programs.
Minimum Qualifications (Required):
- 12+ years of experience architecting and directly supporting complex, multi-vendor network routing and switching in an Enterprise or University setting
- 8+ years of experience in progressive leadership roles
- Experience with network equipment from Extreme Networks, HPE/Aruba, and Juniper
- Bachelor’s degree required
- Proven commitment to coach, mentor, and direct technical staff
- Demonstrated mastery of industry best practices relating to network services, design architecture, and data security practices
- Demonstrated curiosity and thought leadership, proactively researching and evaluating emerging technologies with a strategic focus on next-generation network solutions
Additional Considerations:
- Master’s degree strongly preferred
- Experience designing, configuring, and troubleshooting network equipment from Extreme Networks and HPE/Aruba
- Experience with ExtremeCloud IQ, Aruba ClearPass, and related network management/monitoring systems
- Industry-recognized certifications such as Extreme Certified Professional or Aruba Certified Solutions Professional
Special Instructions to Applicants:
Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
This is a full-time, benefited SEIU union position in P23 with anticipated hiring range of $135,000-$145,000.
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
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