Shorelight
Director of Enrollment Management, Partner Operations
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Enrollment
🗓️ August 6th, 2025
CRM
Salesforce
Edtech.com's Summary
Shorelight is hiring a Director of Enrollment Management, Partner Operations to lead and optimize international enrollment processes for assigned university partnerships. This role manages relationships with university admissions teams, drives workflow improvements, supports escalated admissions cases, and collaborates on forecasting and new initiatives to meet enrollment goals.
Highlights
- Drive workflow optimization in university admissions and I20 processing to meet service level agreements.
- Manage relationships with university personnel including admissions, registrar, and executive leadership.
- Lead new program development and support admissions criteria, integration, and implementation.
- Produce enrollment reports, maintain data accuracy in Salesforce, and coordinate data transfer to university systems.
- Chair the Enrollment Services Committee and communicate committee updates to stakeholders.
- Use software systems such as Banner, Salesforce, and Synapsis for student data management.
- Require a bachelor's degree, 5+ years of international student transcript evaluation experience, and 3+ years of leadership in admissions.
- Preferred qualifications include a master's degree in international education and experience in graduate admissions.
- Support pre-arrival, orientation, and student enrollment initiatives including Shorelight Marketplace.
- Ensure compliance with Shorelight information security policies and asset management.
Director of Enrollment Management, Partner Operations Full Description
Director of Enrollment Management, Partner Operations
United States
Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
Job Overview
The Director of Enrollment Management, Partner Operations is the subject matter expert on international enrollment for assigned partnerships. He/she/they is the primary liaison with university admissions teams and the Center for International Services and Programs office. This role reports to the Vice President, Enrollment Management and works closely with Executive Directors, Regional Partner Operations, Managing Directors, Shorelight’s Enrollment Management Team, and University stakeholders.
The Director of Enrollment Management, Partner Operations is self-directed with a demonstrated history of strategic thinking and effective leadership. He/She/They is comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail. The Director of Enrollment Management, Partner Operations shows excellence in problem solving, oral and written communication, and cross-departmental collaboration.He/She/They can foster collaboration and trust, especially with stakeholders from local, national, and international constituencies, work collegially, and inspire others to high levels of performance.
Essential Functions
Enrollment Management
- In concert with university admissions operations and Shorelight’s Enrollment Management team, drive workflow optimization to streamline university admissions and I20 processing capabilities and ensure agreed SLAs are met
- Support escalated cases for admissions decisions or service turnaround on I20s as needed
- Serve as relationship manager on new program development, including admissions criteria, processes, integration and implementation
- Host weekly review meetings with EM teams to provide ongoing guidance on admissibility standards and application consultation
- Facilitate weekly meetings with University admissions/EM/Faculty/DSO teams to support timely resolution/processing of applications submitted to University
- Lead biannual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the goal of optimizing existing processes at the partnership level
- Develop, document, and communicate local campus policies related to admissions and enrollment management
- Support the Partner Operations leadership team with new initiatives that support enrollment goals and open access for qualified international students in collaboration with Shorelight acquisition leadership
- Partner with Managing Directors on forecasting enrollment and participation in conversion activities including webinars and student outreach
- Partner with MD/ED/University on determining productivity thresholds and forecasting production volume to ensure that SLAs are met
- Support pre-arrival and orientation activities at assigned schools
- Maintain admissions letters, marketing materials, and website updates
- Support students in pre-arrival webinars, arrival needs, and communications
- Support student enrollment in Shorelight Marketplace initiatives
Relationship Management
- Liaise with critical university personnel, including but not limited to Vice President of Enrollment Management, Graduate Admissions Directors/Assistant Deans, Primary Designated School Official, Bursar, Registrar; support partnership relationships with other key stakeholders in the enrollment process across the university
- Chair the Enrollment Services Committee (ESC), maintain a regular cadence of ESC meetings at the undergraduate and graduate levels, and communicate updates to the partnership Steering Committee and the wider Shorelight audience
- Partner with Shorelight acquisition leadership to identify new opportunities that support enrollment goals and take the lead on bringing these forward to University stakeholders
Data and Technology
- Produce regular enrollment reporting and analysis with Shorelight and the University
- Maintain data accuracy in Salesforce through lifecycle of the student journey
- Coordinate data and file transfer into the university Student Information System
- Support Managing Directors with funnel reports and forecasting enrollment
- Work with university IT and engineering personnel to improve or implement systems integration
Security
- Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
- Take responsibility for any Shorelight assets assigned to you
- Promptly report any security events, incidents, or weaknesses to Shorelight Security
Minimum Qualifications
- Bachelor’s degree
- 5+ years of experience with international student transcript evaluation
- 3+ years of leadership and management experience of a growing admissions team
- Experience with student data management and/or application systems, including Banner, Salesforce, Synapsis, or other related CRM systems
- Knowledge of international student services within a higher education setting
- Demonstrated excellence in managing projects and leading process
- Eligibility to work in and travel in and out of the United States without sponsorshiPreferred Qualifications
- Master’s degree in international education–related field
- 5+ years of experience in international admissions–graduate admissions
- Experience living in another cultural context and/or fluency in a second language
Application Process
To applyforthisposition,please visittheShorelightCareerspage tosubmitanapplicationwitharesumeandcoverletter.
Background Check Required--Education, Criminal, Identity
Shorelight is an Equal Opportunity Employer.
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