Director of Enrollment Operations

🇺🇸 Remote - US

🕑 Full-Time

💰 TBD

💻 Enrollment

🗓️ October 29th, 2025

Salesforce

Edtech.com's Summary

Old Dominion University is hiring a Director of Enrollment Operations. The Director will build and lead a team managing an enrollment contact center, transfer evaluation, and prior learning assessment to ensure a seamless and compliant student experience. The role collaborates with Enrollment Management to align operations with strategic goals and drive improvements that support student success.

Highlights

Lead and manage enrollment operations, including contact center, transfer evaluation, and prior learning assessment.
Build and direct a high-performing Enrollment Operations team.
Partner with Enrollment Management to align operational activities with strategic priorities.
Drive process improvements to enhance student experiences from inquiry to graduation.
Master's degree in related field required with 7-10 years progressive experience in enrollment services or higher education operations.
Expertise in contact center operations and prior learning assessment preferred.
Preferred experience with Five9 or Salesforce software.
Strong written and verbal communication skills and ability to manage multiple deadlines.
Position is primarily remote with occasional travel to campus and conferences.
Final candidate must complete a criminal history check.