Edtech.com's Summary

Arizona College of Nursing is hiring a Director of Financial Aid. The role involves leading the Financial Aid department, managing a team of Financial Aid Officers, and ensuring compliance with policies and regulations. The Director focuses on improving financial aid outcomes and service levels through team meetings, coaching, and the development of both technical and soft skills. Additionally, the position includes responsibilities such as identifying opportunities for process improvements, counseling students and families on financial aid options, and developing strategic initiatives in cooperation with senior leadership.

Highlights

Leads campus Financial Aid department and manages a team of Financial Aid Officers.
Oversees compliance with policies, procedures, and regulatory guidance.
Responsible for financial aid outcomes and service level enhancements.
Improves team performance through training programs and business intelligence analytics.
Identifies process improvements to enhance departmental efficiency.
Supports students in understanding Title IV funding and other financial aid options.
Requires high school diploma and 3 years of experience in Title IV aid administration.
Minimum 1-2 years of experience leading a team.
Ability to enroll in NSLDS is necessary.
Preferred: Bachelor's degree or equivalent work experience, strong customer service skills.

Director of Financial Aid Full Description

Why You Should Work With Us::

Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed.

Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:

Passion: We love helping others succeed.
Excellence: We strive to be the best.
Adaptability: We learn, in part by trying new ideas.
Accountability: We own our results.
Integrity: We do the right thing.

What You'll Do::

The Director of Financial Aid (DFA) leads the campus Financial Aid department, overseeing a team of Financial Aid Officers. This role provides leadership through team meetings, coaching and professional development while ensuring compliance with policies, procedures, and regulatory guidance. The DFA is responsible for achieving strong financial aid outcomes and improvement of key metrics related to student and service levels.

Essential Functions:

Team Leadership and Development

Build and maintain high-performing teams by hiring, training and retaining top talent.
Foster a culture of excellence, inclusivity and continuous improvement.
Develop and implement training programs to enhance technical and soft skills.
Utilize business intelligence analytics to ensure adherence to service-level agreements.
Improve communication through quality assurance activities and coaching techniques.
Monitor outreach efforts (phone, email, text) to ensure expectations are met and properly documented.

Financial Aid Operations

Identify opportunities for process improvements and implement changes for greater efficiency.
Oversee outstanding balance recovery strategies and ensure proactive outreach for resolution.
Analyze data and metrics to drive performance improvements and meet organizational goals.
Conduct internal audits and provide coaching to ensure regulatory compliance.

Financial Aid Administration and Student Support

Counsel students and families on Title IV funding, institutional loans, agency assistance, Federal Work-Study, and scholarships.
Ensure students receive all financial aid for which they qualify while maintaining compliance with federal regulations.
Monitor financial aid awards for accuracy and resolve discrepancies in a timely manner.
Support students by addressing inquiries via email, telephone, and other communication methods.
Oversee payment plans and ensure timely, accurate billing in coordination with finance and student services.

Strategic Engagement and Collaboration

Develop a strategic vision in collaboration with senior Financial Aid leadership to drive annual goals and key initiatives.
Partner with cross functional teams to ensure transparency, collaboration, and holistic decision-making.
Lead strategic planning initiatives focused on enhancing student experience.
Manage special projects that support continuous improvement within the Financial Aid department.
Work closely with Campus Leadership and Regional Director of Financial Aid (RDFA) to optimize department efficiency.

At Arizona College of Nursing, we believe in a collaborative approach where all colleagues work together towards our shared goals. It's important to note that this list doesn't cover everything you'll be asked to do or need to do. We value adaptability and flexibility as we grow and evolve as an organization. What We Need From You::

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

Must have:

High School Diploma.
At least three (3) years of experience in Title IV aid administration, or an equivalent combination of skills and experience.
Minimum of 1-2 years of experience leading a team.
High degree of professionalism and discretion dealing with confidential information.
Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to enroll in NSLDS.

Nice to have:

Bachelor’s degree from an accredited college or university or equivalent work experience strongly preferred.
Strong customer service experience.
Working knowledge of financial literacy and student loan repayment options.

For consideration, only online applications will be accepted. No phone calls, please.

Our schools prohibit discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, genetic information, veteran status, or any other status protected by applicable law to the extent prohibited by law.

Original Job Description

Why You Should Work With Us::

What You'll Do::

Essential Functions:

Team Leadership and Development

Build and maintain high-performing teams by hiring, training and retaining top talent.
Foster a culture of excellence, inclusivity and continuous improvement.
Develop and implement training programs to enhance technical and soft skills.
Utilize business intelligence analytics to ensure adherence to service-level agreements.
Improve communication through quality assurance activities and coaching techniques.
Monitor outreach efforts (phone, email, text) to ensure expectations are met and properly documented.

Financial Aid Operations

Identify opportunities for process improvements and implement changes for greater efficiency.
Oversee outstanding balance recovery strategies and ensure proactive outreach for resolution.
Analyze data and metrics to drive performance improvements and meet organizational goals.
Conduct internal audits and provide coaching to ensure regulatory compliance.

Financial Aid Administration and Student Support

Counsel students and families on Title IV funding, institutional loans, agency assistance, Federal Work-Study, and scholarships.
Ensure students receive all financial aid for which they qualify while maintaining compliance with federal regulations.
Monitor financial aid awards for accuracy and resolve discrepancies in a timely manner.
Support students by addressing inquiries via email, telephone, and other communication methods.
Oversee payment plans and ensure timely, accurate billing in coordination with finance and student services.

Strategic Engagement and Collaboration

Develop a strategic vision in collaboration with senior Financial Aid leadership to drive annual goals and key initiatives.
Partner with cross functional teams to ensure transparency, collaboration, and holistic decision-making.
Lead strategic planning initiatives focused on enhancing student experience.
Manage special projects that support continuous improvement within the Financial Aid department.
Work closely with Campus Leadership and Regional Director of Financial Aid (RDFA) to optimize department efficiency.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

Must have:

High School Diploma.
At least three (3) years of experience in Title IV aid administration, or an equivalent combination of skills and experience.
Minimum of 1-2 years of experience leading a team.
High degree of professionalism and discretion dealing with confidential information.
Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to enroll in NSLDS.

Nice to have:

Bachelor’s degree from an accredited college or university or equivalent work experience strongly preferred.
Strong customer service experience.
Working knowledge of financial literacy and student loan repayment options.

For consideration, only online applications will be accepted. No phone calls, please.

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Director of Financial Aid

Edtech.com's Summary

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