Frontline Education
Director of Operations, Technology
🇺🇸
Remote - US
🕑
Full-Time
💰
$150K - $195K
💻
Operations
🗓️
February 3rd, 2026
Gainsight
SaaS
Salesforce
Edtech.com's Summary
Frontline Education is hiring a Director of Operations, Technology. This role involves driving the effectiveness and efficiency of the Technology team by defining objectives, strategy, and tactics, managing key performance indicators, overseeing budgets, and fostering cross-functional collaboration to align technology operations with organizational goals.
Highlights
- Lead strategy, policies, and systems for the Technology team, aligning with corporate directives.
- Create and analyze insights from forecasts, business drivers, trends, and operating metrics.
- Prepare dashboards and presentations on KPIs and metrics for Technology leadership and the Board of Directors.
- Manage Technology budget including monthly forecasting and variance analysis with Finance.
- Partner cross-functionally with Product and Customer Success teams to ensure staffing and resources meet organizational goals.
- Drive continuous improvement initiatives across onboarding, performance management, support, and communication processes.
- Required skills include strong analytical capabilities, relationship-building, communication, and experience with Salesforce, Gainsight, or Zendesk.
- Qualifications include a bachelor's degree, 10+ years in SaaS or recurring revenue businesses, and 5 years in engineering operations.
- Compensation ranges from $150K to $195K plus performance-based incentives and includes comprehensive benefits.
- Supports growth with access to AI technology, continuous learning programs, tuition reimbursement, and wellness initiatives.
Director of Operations, Technology Full Description
Director of Operations, Technology
Location: United States
Description
Director of Operations, Technology
Location: Remote; Hybrid to Wayne, PA; Hybrid to Naperville, IL
The Director of Operations, Technology will drive the effectiveness and efficiency of our Technology team. You will report into the Chief Technology Officer and will be their trusted partner in defining the Technology team’s objectives, strategy and tactics, reporting, and in implementing processes that scale across the organization.
How You’ll Contribute to Our Mission
- Initiate, direct and outline strategies, policies and systems for the Technology. Ensure alignment with the strategic, corporate and operational directives of the organization.
- Create and analyze key insights from forecasts, key business drivers, trends, and operating metrics.
- Identify consistent issues across the Technology team, break them into manageable components and create solutions with measurable results.
- Prepare dashboards and presentations to report to Technology Leadership team on KPIs, metrics and processes.
- Responsible for compiling and rolling up metrics for BOD and other Technology Organization presentations.
- Tracks KPIs, analyze them to understand what’s going well and what’s not. Drives behavior, process, and strategy changes according to KPIs and metrics.
- Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.
- Conduct periodic reviews of key processes within the team to ensure they are executed, communicated and implemented in the most efficient way and are aligned with strategy.
- Identify duplicate spending and opportunities for consolidation within budgets.
- Manage Technology budget with monthly forecast vs. actuals; provide details of cost overruns and underruns per category by working closely with the Finance Business Partner.
- Partner with Product and CS Leaders to review road maps to ensure staffing aligns with organizational goals.
- Key contributor in annual budget planning efforts for Technology
- Build and nurture strong relationships with the cross functional teams (Product, Finance, CS) and other functional operations leaders to ensure alignment and awareness across the entire organization.
- Identify/implement opportunities for continuous improvement across all areas including onboarding, performance management, technical support and two-way communication
Key Competencies:
- Strong analytical skills
- Detail and process-oriented, with ability to meet deadlines and achieve aggressive KPI’s
- Ability to build and foster relationships at all levels of the organization
- Excellent verbal, written and presentation skills
- Ability to research, analyze, develop, and recommend processes and procedures to improve the overall Technology operations
- Drive efficiencies and consistency among teams
- Explore and implement a variety of best practices and standardized processes to ensure operational efficiency and scalability
- Thrives in fast paced environments, where initiatives are fluid and require constant prioritization
What You Bring to Help Us Grow:
- Bachelor’s degree in related field
- 10+ years of professional experience in a SaaS/recurring revenue business; 5 years within Engineering
- Thorough understanding of KPI’s and metrics used to evaluate Technology operations
- Self-motivated and organized to manage multiple projects simultaneously and drive them to completion with excellent results under minimal supervision
- Strong interpersonal, organizational, communication and decision-making skills
- Familiarity with software (ex. Salesforce, Gainsight, etc.) and support platforms (ex. Zendesk)
- Ability to effectively prioritize and execute tasks in a fast-paced environment
Our Mission, Our People, Our Purpose
At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
How We Support Growth, Balance, and Well-Being
- Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
- Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
- Volunteer Time Off: Paid time to give back and support causes that matter to you.
- Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
- Our Philosophy: We believe time away from work helps you bring your best self to it.
Continuous Learning and Growth
- World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
- Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
- AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
- Tuition Reimbursement: Invest in formal education to advance your skills and career.
- Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.
Health, Happiness, and Purpose
- Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
- Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
- Comprehensive Benefits: Health and financial benefits that support your happiness and future.
- A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully
Compensation & Benefits
The salary range for this position is $150K-$195K and commensurate with your experience, skills, and internal equity. In addition to base salary, you will be eligible for performance-based incentives aligned to individual, team, and company results.
You’ll also have access to a comprehensive benefits package designed to support your well-being and future, including healthcare coverage, retirement savings with company match, employee stock purchase opportunities where applicable, and the time-off, wellness, and learning programs outlined above. Specific details will be shared during the interview process.
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.
Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.
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