Edtech.com's Summary

ReUp Education is hiring a Director of Partner Operations to lead the team managing partnerships with over 180 colleges and universities. The role involves driving operational excellence throughout the partner lifecycle, coordinating cross-functional teams, and delivering strategic insights through data management and client collaboration.

Highlights

Lead and develop a team of 7-8 people focused on partner lifecycle operations.
Drive onboarding, implementation, performance tracking, and account reporting for education partners.
Manage relationships with institutional partners to ensure smooth onboarding and ongoing support.
Coordinate with internal teams including sales, marketing, finance, product, data engineering, and learner services.
Utilize project management tools such as Asana, Jira, Salesforce, and collaboration platforms like Google Workspace, Slack, and Confluence.
Analyze and report partner data to generate insights and develop automated reporting solutions.
Develop operational strategies and scalable solutions to manage rapid client growth.
Qualifications include a Bachelor’s degree, 7+ years in client or partner operations with 2-3 years in management, strong project management and analytical skills.
Compensation ranges from $110,000 to $125,000 per year with up to 10% annual bonus eligibility.
Comprehensive benefits include medical, dental, vision insurance, paid time off, parental leave, 401(k), and flexible working arrangements.

Director of Partner Operations Full Description

Director of Partner Operations
B2B Operations

Hybrid (Austin, Texas, US)

The Role

We are looking for a Director of Partner Operations to lead our Operations team supporting ReUp’s more than 180 college and university partners.

In this role, you will be responsible for driving operational excellence across the entire partner lifecycle—from onboarding and implementation to performance tracking, optimization, and account reporting. You will work cross-functionally with internal teams (sales, marketing, finance, product) and external partners to ensure seamless execution of account goals.

A successful Director of Partner Operations is process-oriented and has a keen eye for details. They are curious, conscientious, and collaborative, and an eager problem solver. Your team is one of the first points of contact for new clients to ensure a successful launch to the partnership. You must convey to internal stakeholders important details regarding scope, timelines, and data capabilities for new partner launches, and contribute to finding ways to leverage partner information and the data they share to inform our work and provide strategic recommendations to partners.

After a partnership is successfully launched, your team will continue to influence its success through ongoing management of newly eligible student lists, providing reporting and insights, and troubleshooting issues.

The ideal candidate combines deep operational experience with a strong understanding of client needs, particularly in education technology or higher education settings, and has a proven ability to manage data-heavy workflows and streamline internal processes, all while building and leading teams through change.

What We Do

Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 43 million US residents who have “stopped out” and support them until graduation, through our technology-enabled service. To date, we have re-enrolled nearly 57,000 students and recaptured over $200 million in tuition for our university partners. Today we build regional marketplaces to connect the supply of educational opportunities with the demand for skilled and credentialed workforce professionals.

What You’ll Do

As the Director of Partner Operations, you will oversee the teams responsible for the day-to-day operations of ReUp’s college and university partners, which involves but is not limited to:

Department strategy and team development

Lead, coach, and develop a high-performing team of 7-8 people with a strong focus on accountability, ownership, and continuous improvement
Set clear priorities and direction to ensure the team consistently meets implementation goals and delivers exceptional service
Develop and implement solutions for scaling operations to successfully manage ReUp’s rapidly growing client base of higher education partners
Communicate updates and coordinate work with multiple departments across the company to meet operational and partnership goals.

Project management, client implementations, and troubleshooting

Own the operational management of new partner implementations by driving alignment across internal teams and external stakeholders
Build strong relationships with partner contacts at institutions to understand their needs, anticipate challenges, and ensure a smooth onboarding experience
Support Learner Services, Marketing, Product, and other teams by ensuring they are equipped with key partner information related to student outreach and support, including financial aid, transfer pathways, and program offerings
Ensure clear communication across departments regarding term start dates, academic calendars, and partner readiness

Data processing, reporting, and list management

Coordinate cross-functional efforts with Data Engineering and Product to ensure operational needs are met during partner onboarding
Manage project timelines and team workflows related to student list processing and key implementation milestones, including lists from new partners and newly eligible lists from existing partners
Support the creation of frequent reports for clients, including annual partnership reviews and ongoing enrollment reporting, translating complex operational data into client-friendly narratives and visualizations
Analyze partner data and reporting to generate insights and recommendations for clients
Build towards automated data and reporting solutions to support rapid growth

Resource development and client experience

Support the Partner Success (account management team) in elevating ReUp’s client experience through new value-add tools and initiatives
Develop and manage a suite of resources and reports that provide partner-specific insights and recommendations, along with best practices for serving adult learners
Collaborate with Marketing to highlight and merchandise unique partner attributes, such as flexible programs and scholarship opportunities
Support the development and ongoing use by clients of ReUp’s new partner-facing platform for reporting and insights (launching over the next 6-9 months)

Qualifications

(Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.)

Bachelor’s degree or above
7+ years of professional experience in client operations, partner operations, or edtech/higher ed-facing roles, with at least 2–3 years managing teams.
Strong project management skills and comfort operating in a fast-paced, cross-functional environment.
Proficiency in tools (e.g., Asana; Jira; Salesforce) and collaboration platforms (e.g., Google Workspace, Slack; Confluence).
Data-driven decision maker with a strong analytical mindset and experience managing data sets.
Proven ability to lead change management initiatives and implement cross-functional improvements.
Highly organized, responsive, and able to thrive in a fast-paced, high-growth environment.
Excellent interpersonal, communication, and relationship-building skills.

Preferred Qualifications

Experience scaling partner operations in a high-growth SaaS, EdTech, or B2B company.

Familiarity with the higher education landscape and a passion for advancing ReUp’s mission and vision.

Compensation & Benefits

Base pay is $110,000 - $125,000 per year commensurate with experience and is eligible for up to a 10% annual bonus based on individual and company performance
Medical, dental, and vision insurance for employees
- We pay 100% of the employee's premium for HSA and 50% of any dependents' premiums
- Contribute up to $2000 to employee HSA/$3000 to employee + dependent HSA
- PPO Buy-up plan available
- FSA available
Company paid short-term disability, long-term disability, and life insurance for employee
Flexible time off and remote work opportunity
Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance
15 paid holidays per year (including Juneteenth and the last week of the calendar year)
Company wellness days (2 per year)
Day of Service (Paid day for volunteering)
401(k) plan
Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
A diverse team that fosters a high level of collaboration despite being highly distributed
We provide your choice of a Mac or PC laptop

Location

This will be a hybrid position, located in Austin, TX with an expected 2-3 days in office weekly.

Company Culture

REDEFINE THE POSSIBLE * INNOVATE WITH PURPOSE * RESILIENT BY DESIGN * ACHIEVE BEYOND EXPECTATIONS * THRIVE TOGETHER

At ReUp, our values guide everything we do. We redefine the possible by bringing energy, boldness, and vision to every challenge, breaking barriers and delivering outcomes that redefine success. We innovate with purpose, developing impactful solutions that inspire our partners, learners, and teams—always rooted in balance, authentic collaboration, and integrity. We are resilient by design, empowering learners, teams, and organizations to adapt, grow, and lead with strength in a changing world. We achieve beyond expectations by harnessing the power of data and evidence-based strategies to deliver measurable, outsized results that create lasting impact for all stakeholders. And we thrive together, believing that through collective action, opportunities are not finite and limited but expandable, creating an ecosystem of growth and collaboration.

ReUp Education is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

We are unable to offer visa sponsorship or work authorization transfers for this position. Applicants must have the legal right to work in the United States without the need for employer sponsorship

The pay range for this role is:

110,000 - 125,000 USD per year (Hybrid (Austin, Texas, US))

Original Job Description