Art of Problem Solving
Director of Product, Customer Experience
Edtech.com's Summary
- Design and evolve customer experience to support student outcomes and family engagement
- Own product strategy and execution for the entire customer journey including discovery, enrollment, engagement, and retention
- Lead and coach a team of product managers to improve product impact and execution
- Collaborate closely with Design, Engineering, Operations, and Academic teams to deliver high-quality experiences
- Establish and use core product metrics to guide decision-making and product iteration
- Requires proven product leadership in complex, cross-functional areas with measurable impact
- Experience with CRM and marketing technology ecosystems supporting user experience and workflows
- Strong systems thinking and ability to manage ambiguity and diverse stakeholder alignment
- Compensation ranges from $170K to $210K with variable year-end bonus
- Benefits include medical, dental, vision, 401(k) with company match, PTO, flexible schedule, and relocation bonus
Director of Product, Customer Experience Full Description
Art of Problem Solving is seeking a Director of Product, Customer Experience to lead and evolve the end-to-end journey for families, from discovery through enrollment and ongoing engagement.
This role sits at the intersection of customer experience, marketing, and operations. You'll be responsible for shaping a clear, cohesive, and high-quality journey across our digital and operational touchpoints, ensuring families can easily understand, access, and continue within the AoPS ecosystem.
You will lead a team of product managers and work closely with design, engineering, operations, and academic teams. This is a highly cross-functional leadership role that requires strong product judgment, systems thinking, and the ability to drive alignment across a complex set of stakeholders.
The Director of Product, Customer Experience will:
- Design and evolve the customer experience to support strong student outcomes, helping families find the right pathways and enabling parents to effectively support their students
- Own product strategy and execution for the end-to-end customer journey (discovery â enrollment â engagement â retention), translating company goals into clear roadmaps and measurable outcomes
- Lead and coach a team of product managers, raising the bar on product thinking, execution, and impact
- Drive clarity and simplification across the customer experience, improving conversion, activation, retention, and overall usability
- Partner closely with Design and Engineering to deliver cohesive, high-quality experiences across digital and operational touchpoints
- Lead complex, cross-functional initiatives, aligning teams and driving key product decisions to delivery
- Establish and evolve core product metrics, using data to inform priorities, evaluate impact, and guide iteration
The ideal candidate has:
- Proven product leadership experience owning complex, cross-functional product areas with meaningful business and user impact
- Ability to operate at multiple levels, setting strategy while staying close enough to the work to provide concrete guidance and make high-quality decisions
- Strong product judgment, with a focus on clarity, user experience, and long-term value over short-term optimization
- Experience leading and developing product managers, with a track record of raising the bar on team performance and thinking
- Systems thinker who can navigate and simplify complex, interdependent workflows across product, operations, and technology
- Proven ability to align diverse stakeholders and drive decisions in ambiguous, high-dependency environments
- Data-informed mindset, with experience defining metrics and using them to guide prioritization and evaluate impact
- Experience working on products at the intersection of growth and operations, including customer journeys that span discovery, conversion, and ongoing engagement
- Familiarity with CRM and marketing technology ecosystems, and how they support both user experience and operational workflows
- Deep alignment with AoPS's mission and a personal interest in education, learning, or developing strong problem solvers
Why Join AoPS: This is a hybrid full-time position based at our headquarters in San Diego, CA. The full salary range for this position is 170k-210k with a variable year-end bonus. Here are some things you can look forward to:
- Impact: As Director of Product, Customer Experience, you will shape the end-to-end journey for families across the AoPS ecosystem, ensuring that every touchpoint from discovery through ongoing engagement reflects the quality and mission that defines AoPS's commitment to developing the next generation of great problem solvers
- Flexibility: Casual work environment with a hybrid work week and flexible scheduling
- Benefits: Multiple options for Medical, Dental and Vision plans
- Future Planning: 401(k) with company match
- Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
- Ease of Transition: Relocation bonus (if currently located outside of San Diego)
Background Check: Please note that employment is contingent on the successful completion of a background check.
Work Authorization: Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.
About AoPS: Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country's top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.
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