Quinncia
Director of University Relationship
CRM
NACE
Edtech.com's Summary
Quinncia is hiring a Director of University Relationship to lead and develop a team managing post-sale university partnerships. The role involves building a University Relationship Manager function, overseeing retention and growth, establishing operational best practices, and driving partner enablement and strategic collaboration.
Highlights
- Lead and develop a team of 6+ University Relationship Managers, including hiring and onboarding as the portfolio grows.
- Own Net Revenue Retention (NRR) across university partnerships by setting targets and managing renewals and expansions.
- Define and standardize customer journey processes from onboarding to renewal, creating playbooks and training materials.
- Utilize AI tools and HubSpot CRM to enhance team efficiency and scale operations.
- Build partner marketing toolkits and develop content programs to increase Quinncia's reach and partner engagement.
- Organize community events and create an Advisory board of key university leaders for product and customer insights.
- Serve as the intelligence officer for product and strategy by synthesizing partner feedback and prioritizing feature development.
- Require 7-12 years of customer success, account management, or higher education leadership experience, with proven team-building and account growth skills.
- Strong proficiency with HubSpot or similar CRM and enthusiasm for AI-driven workflow improvements.
- Compensation includes a base salary ranging from $110,000 to $150,000 plus commission on Net Revenue Retention.
Director of University Relationship Full Description
About the job
The Role
You are one of four core leaders (alongside the CEO, Sales, and Tech leads). You own the entire post-sale university relationship: the team, the systems, the standards, and the outcomes. Your primary focus is building a world-class University Relationship Manager function — establishing the processes, playbooks, and culture that turn 180+ partner relationships into long-term strategic assets for Quinncia. You will have a high impact as you will work along all our University partners for helping them scale their offering for students and consult on best practices. We expect this role to have a huge impact in the career readiness space and higher education, helping implement best practices and new standards for all University partners across the board. This is a senior leadership role.
You are one of four core leaders (alongside the CEO, Sales, and Tech leads). You own the entire post-sale university relationship: the team, the systems, the standards, and the outcomes. Your primary focus is building a world-class University Relationship Manager function — establishing the processes, playbooks, and culture that turn 180+ partner relationships into long-term strategic assets for Quinncia. You will have a high impact as you will work along all our University partners for helping them scale their offering for students and consult on best practices. We expect this role to have a huge impact in the career readiness space and higher education, helping implement best practices and new standards for all University partners across the board. This is a senior leadership role.
About Quinncia:
Quinncia is a career readiness platform that improves college student outcomes by improving students’ resumes and interview skills using our AI. Quinncia allows career services to scale their offerings by allowing each student to receive personalized feedback on their resume and interview skills. 60% of graduates every year are either unemployed or underemployed on graduation day. Our goal is to integrate career readiness into the academic curriculum and make sure that every student has a job within 90 days of graduation.
Key Responsibilities
Team Leadership & Development
• Lead, coach, and develop a team of 6+ University Relationship Managers — owning their professional growth, workflow standards, and collective portfolio performance.
• Hire and onboard new URMs as the partner portfolio scales, building a team that can absorb growth without sacrificing relationship quality.
• Set accountability structures that keep a distributed, remote team aligned and consistently high-performing.
Team Leadership & Development
• Lead, coach, and develop a team of 6+ University Relationship Managers — owning their professional growth, workflow standards, and collective portfolio performance.
• Hire and onboard new URMs as the partner portfolio scales, building a team that can absorb growth without sacrificing relationship quality.
• Set accountability structures that keep a distributed, remote team aligned and consistently high-performing.
Retention, Renewals & Growth
• Own Net Revenue Retention (NRR) across the full university portfolio — setting targets, building the renewal process, and identifying expansion opportunities across the book.
• Establish annual engagement review cadences: year-over-year platform metrics, peer benchmarking, and clear evidence of student ROI presented to partner leadership.
• Serve as the executive escalation point for Assistant Deans and Executive Directors, navigating complex conversations with diplomacy and a long-term view.
• Consult and guide for key accounts to scale your impact and the impact of Quinncia to move
• Own Net Revenue Retention (NRR) across the full university portfolio — setting targets, building the renewal process, and identifying expansion opportunities across the book.
• Establish annual engagement review cadences: year-over-year platform metrics, peer benchmarking, and clear evidence of student ROI presented to partner leadership.
• Serve as the executive escalation point for Assistant Deans and Executive Directors, navigating complex conversations with diplomacy and a long-term view.
• Consult and guide for key accounts to scale your impact and the impact of Quinncia to move
Best Practices & Operational Scaling
• Define and standardize the full customer journey — from onboarding through renewal — so every partner receives consistent, white-glove service regardless of which URM manages the relationship.
• Build the playbooks, training materials, and escalation frameworks that allow the team to operate with confidence and consistency at scale.
• Lead adoption of AI tools and CRM automation (HubSpot) to increase each URM’s capacity without losing the high-touch feel our partners value.
• Identify “Power User” partners across the portfolio and surface data-driven insights to the Sales team for expansion conversations and warm referrals.
• Define and standardize the full customer journey — from onboarding through renewal — so every partner receives consistent, white-glove service regardless of which URM manages the relationship.
• Build the playbooks, training materials, and escalation frameworks that allow the team to operate with confidence and consistency at scale.
• Lead adoption of AI tools and CRM automation (HubSpot) to increase each URM’s capacity without losing the high-touch feel our partners value.
• Identify “Power User” partners across the portfolio and surface data-driven insights to the Sales team for expansion conversations and warm referrals.
Partner Enablement & Community Building
• Build and maintain partner marketing toolkits: customizable orientation slides, faculty FAQ resources, and communication templates that help career center staff drive internal buy-in.
• Develop a LinkedIn content program giving partner schools shareable, data-driven content (employer ATS adoption stats, media mentions, ROI proof points) to amplify Quinncia’s reach through their own channels.
• Improve help article discoverability so partners can self-serve without digging through saved links.
• Co-present with partner institutions at NACE, CSEA, and regional conferences — data-driven sessions that demonstrate outcomes and showcase Quinncia’s role in career center transformation.
• Grow webinar participation through LinkedIn and direct outreach — free professional development with valuable content is high-leverage for career centers with cut PD budgets.
• Organize partner community events: invite-only dinners alongside major conferences and an annual mini-conference where partner institutions present on peer topics.
• Create an Advisory board of Key University career center leaders to guide Quinncia for product and customer requirement updates.
• Build and maintain partner marketing toolkits: customizable orientation slides, faculty FAQ resources, and communication templates that help career center staff drive internal buy-in.
• Develop a LinkedIn content program giving partner schools shareable, data-driven content (employer ATS adoption stats, media mentions, ROI proof points) to amplify Quinncia’s reach through their own channels.
• Improve help article discoverability so partners can self-serve without digging through saved links.
• Co-present with partner institutions at NACE, CSEA, and regional conferences — data-driven sessions that demonstrate outcomes and showcase Quinncia’s role in career center transformation.
• Grow webinar participation through LinkedIn and direct outreach — free professional development with valuable content is high-leverage for career centers with cut PD budgets.
• Organize partner community events: invite-only dinners alongside major conferences and an annual mini-conference where partner institutions present on peer topics.
• Create an Advisory board of Key University career center leaders to guide Quinncia for product and customer requirement updates.
Product & Strategy Intelligence
• Act as the Intelligence Officer for the Tech team: when partners request features, assess whether they serve the broader customer base and present structured analyses to leadership.
• Synthesize field feedback to help Product prioritize features that move the needle for all customers — not just the loudest voices.
• Act as the Intelligence Officer for the Tech team: when partners request features, assess whether they serve the broader customer base and present structured analyses to leadership.
• Synthesize field feedback to help Product prioritize features that move the needle for all customers — not just the loudest voices.
Who You Are
• 7–12 years in Customer Success, Account Management, or Higher Ed leadership — with clear evidence of building and scaling a team, not just managing accounts.
• Proven track record of strong NRR and growing an account portfolio through systems, not heroics.
• Experienced with HubSpot or similar CRM; excited about AI-driven workflow efficiency.
• Exceptional presenter — equally comfortable in a classroom, a boardroom, or on a conference stage.
• Community builder: you know how to get a room of peers to trust each other and share knowledge.
• Systems thinker: you see a bottleneck and immediately design a process to eliminate it.
• 7–12 years in Customer Success, Account Management, or Higher Ed leadership — with clear evidence of building and scaling a team, not just managing accounts.
• Proven track record of strong NRR and growing an account portfolio through systems, not heroics.
• Experienced with HubSpot or similar CRM; excited about AI-driven workflow efficiency.
• Exceptional presenter — equally comfortable in a classroom, a boardroom, or on a conference stage.
• Community builder: you know how to get a room of peers to trust each other and share knowledge.
• Systems thinker: you see a bottleneck and immediately design a process to eliminate it.
Compensation and Benefits:
The role has 2 portion of salary compensation with a base salary and a comission on the NRR.
The role has 2 portion of salary compensation with a base salary and a comission on the NRR.
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