University of Utah
Director, Student Services
🇺🇸 Salt Lake City, UT
🕑 Full-Time
💰 $95K - $100K
💻 Academic Advising
🗓️ October 15th, 2025
Edtech.com's Summary
University of Utah is hiring a Director, Student Services to lead and expand their living-learning programs (LLP) which host over 20 living-learning and themed communities. The Director will promote, manage, and measure the impact of these programs, ensuring they effectively bridge academic and student life while advancing a commitment to student well-being and success.
Highlights
- Provide strategic leadership and oversight for living-learning communities and learning-focused initiatives.
- Develop partnerships and departmental structures to support program growth and student engagement.
- Lead training initiatives on StarRez housing software for student housing selection processes.
- Onboard at least one new living-learning community annually as part of program expansion.
- Supervise an associate director and collaborate closely with program coordinators and academic units.
- Serve on Housing & Dining Programs Senior Leadership Team and engage internally and externally with university and professional organizations.
- Required qualifications include a Bachelor's degree in Business Administration or related field and eight years of progressively responsible management experience.
- Full-time position with a salary range of $95,000 to $100,000.
- Benefits include health care coverage, retirement contributions, paid leave, wellness programs, tuition reduction, transit pass, and employee discounts.
- Department: Housing & Residential Education; reports to Senior Director of Housing.
Director, Student Services Full Description
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Please see Special Instructions for more details.
The University of Utah offers a comprehensive benefits package, including:
- Excellent health care coverage at affordable rates
- Generous employee benefit package includes 14.2% retirement contribution (subject to four-year vesting period), comprehensive health and dental coverage, and 50% tuition reduction after applicable years of service. See details at www.benefits.utah.edu.
- Paid leave time (vacation, sick leave, and holidays)
- Wellness programs to support physical and mental well-being
- Professional development opportunities for career growth
- Free UTA public transit pass (buses, TRAX, and FrontRunner)
- Employee discounts for campus events, athletic games, and cultural experiences
Announcement
Posting Specific Questions
Details
| Open Date | 10/13/2025 |
|---|---|
| Requisition Number | PRN43300B |
| Job Title | Director, Student Services |
| Working Title | Dir of Living Learning Programs |
| Career Progression Track | G |
| Track Level | |
| FLSA Code | Executive |
| Patient Sensitive Job Code? | No |
| Standard Hours per Week | 40 |
| Full Time or Part Time? | Full Time |
| Shift | Day |
| Work Schedule Summary | Typically, Monday – Friday, 8:00am – 5:00pm |
| VP Area | President |
| Department | 00307 - Housing & Residential Educ |
| Location | Campus |
| City | Salt Lake City, UT |
| Type of Recruitment | External Posting |
| Pay Rate Range | 95,000 - 100,000 |
| Close Date | 11/07/2025 |
| Priority Review Date (Note - Posting may close at any time) | 10/31/2025 |
| Job Summary | Serving as only the second director of this growing unit, this leader will be a champion for living-learning programs (LLP) at University of Utah. The Director will promote, manage and measure the impact of a living-learning program that hosts over 20 living-learning and theme communities. Reporting to the Senior Director of Housing, this position will advance a collaborative and unrelenting commitment to the student experience. One student experience milestone at the University of Utah is to offer exceptional living-learning environments where our students can bridge their academic and residential experiences. The Director will be responsible for ensuring living-learning programs effectively bridge academic and student life and are grounded in our collective commitment to student well-being. These environments will be exemplary laboratories for students to learn. The next director will work closely with and provide guidance to program coordinators for living-learning and theme communities. The next director will create a vision for the expansion of the living-learning program area and will supervise an associate director. Additional positional growth in the LLP unit is anticipated. The Director will serve on Housing & Dining Programs’ (HDP) Senior Leadership Team and will join a talented team of housing professionals who are leading the University of Utah to the next phase of housing growth. The director must cultivate strong relationships with academic units, students, and program directors. Indicators of the position’s success include measurable increases in number of students engaged in LLPs (across all student demographics), evidence of LLPs impact on student’s well-being and success, and evidence of deep engagement with program directors and academic units. The director must be able to demonstrate longitudinal programmatic success and strong partnerships with academic programs leading living-learning programs |
| Responsibilities | The Director is responsible for providing strategic leadership and oversight for a comprehensive housing program. This position is responsible for the following major areas: 1. Develop partnerships and departmental structure to support living learning communities and other learning focused initiatives 2. Execute operational growth plans with Living Learning Program partners with measurable programming and occupancy milestones. 3. Responsible for leading training initiatives for Living Learning Program partners to accurately utilize StarRez (housing occupancy software) tools for student selection processes as part of the HDP housing application timeline. 4. Onboard at least one new LLC annually as part of the operational growth plan. 5. In partnership with Program Coordinators, develop accountability process to ensure HDP financial resources are being used for enhancing student experience within LLP communities. 6. Formulate quantitative and qualitative assessment of initiatives and processes to align with program growth and occupancy goals. 7. Execute annual Memorandums of Understanding (MOUs) with LLP partners 8. Support individual development of students and staff As a director, this position has responsibility to align strategic direction of their responsible areas, and department as a whole, with the University goals: Promote student success to transform lives Develop and transfer new knowledge Engage communities to improve health and quality of life Ensure the long-term viability of the university The Director is responsible for identifying, researching, evaluating strategic opportunities, and evaluating their fiscal and policy implications. The Director provides support to advance the success of the entire department. They are a highly visible member of the university community who interacts across divisional lines. The Living-Learning Programs unit works collaboratively with all segments of the university through education, consultation, advisement, and referral (specific entities include Dean of Students office, Living Learning Partners, Undergraduate Studies, Academic Affairs, General Counsel). The Director will serve on department, division, and university committees, as appropriate. This position is also expected to serve as a connection point with colleagues outside of the institution, including BIG 12, AIMHO, and ACUHO-I. DISCLAIMER This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead. |
| Minimum Qualifications | Bachelor’s degree in Business Administration or related area, or equivalency (one year of education can be substituted for two years of related work experience); eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. |
| Preferences | |
| Type | Benefited Staff |
| Special Instructions Summary | The University of Utah offers a comprehensive benefits package, including:
|
| Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. |
Required fields are indicated with an asterisk (*).
- *
Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
- *
How many years of progressively more responsible management experience do you have?
- Less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 8 years
- 8 years or more, but less than 12 years
- 12 years or more
Required Documents
- Resume
- Cover Letter
- List of References
Optional Documents
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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