Edtech.com's Summary

Arizona State University is hiring an EdPlus Senior Success Coach. This role involves providing proactive and high-quality student support to both graduate and undergraduate online students, coaching them to achieve academic and career goals. The Senior Success Coach will serve as a mentor and leader within the Success Center, delivering interventions and fostering collaborative relationships to enhance student success.

Highlights

Main responsibilities include serving as the primary contact for ASU Online students, proactive outreach, coaching on academic and career plans, and managing a significant volume of multi-channel student communications.
Use of text, social media, email, phone, and chat to provide student-centered support.
Monitor student engagement using dashboards and implement prescribed interventions.
Provide mentorship and training to new coaches and lead peers in adapting to change.
Must have a bachelor's degree plus three years of relevant experience or equivalent combination of education and experience.
Preferred qualifications include at least one year as an EdPlus Success Coach and demonstrated skills in critical thinking, problem resolution, communication, and leadership.
Open only to current employees within the Arizona Board of Regents system (ASU, NAU, UA).
Compensation ranges from $51,500 to $77,300 annually, dependent on experience, with a target salary of $58,400 plus benefits.
Work environment supports flexible schedules including hybrid remote options subject to approval.
Department focuses on scalable digital teaching models to increase student success and reduce barriers in higher education.

EdPlus Senior Success Coach Full Description

Job Profile:Student Support Specialist 2

Job Family:Student Support Services

Time Type:Full time

Max Pay - Depends on experience:$77,300.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

Do you excel at helping a team in a customer service/support environment? Do you have experience in coaching others in a high-performing academic setting? If so, continue reading below for this Senior Success Coach opportunity!

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We're seeking a driven, people-oriented Senior Success Coach to support both graduate and undergraduate students. Every day, you'll make a difference in the lives of others by partnering with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, you will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, while adhering to established guidelines.

As a role model and mentor, you will contribute regularly and constructively in team meetings and manage your caseload systematically. Additionally, you will prioritize not only your own needs, but those of your teammates, and step in to assist as needed. You will be consistently involved in advancing the Success Center's priorities.

Essential Duties:

Serve as the main point of contact for ASU Online students as they progress through their degree program.
Engage in proactive outreach to empower students through building rapport, positive reinforcement, and establishing meaningful academic relationships.
Coach students in developing a plan to achieve their academic and career goals.
Provide high-quality, student-centered support using text, social media, email, phone, and chat of a significant volume in a fast-paced environment.
Work to build student knowledge, skills, attitudes, and beliefs that support success.
Work collaboratively with internal and external partners and promote the discovery process for solving problems.
Invest in students' success and reflect commitment by answering phone calls, responding to voice or email messages, texts, or chat within the same business day.
Monitor student engagement via dashboards and implement interventions as prescribed.
Utilize resources and critical thinking skills to solve problems quickly, make decisions, and provide the best experience to ASU Online students.
Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
Provide guidance, mentorship, and training for new coaches.
Consistently and reliably meet or exceed established performance metrics.
Adapt easily to change and lead peers in making necessary changes.
Be a role model and mentor on your team and for the Success Center overall.
Assume or coordinate other duties or projects as assigned or directed.

Desired Qualifications:

Evidence of a bachelor's degree or higher in a related field.
Evidence of at least one year of experience as an EdPlus Success Coach.
Demonstrated experience with EdPlus at ASU Success Coaching Center policies and procedures.
Demonstrated experience with problem resolution.
Demonstrated strong critical thinking skills.
Evidence of effective, professional, and persuasive communication skills.
Demonstrated ability to lead by example.
Demonstrated ability to stimulate and embrace change and gain enthusiasm and cooperation of others.
Evidence of strong peer mentorship skills.
Demonstrated ability to quickly build positive and collaborative relationships and connect with others.
Evidence of consistently achieving quality assurance competencies measured by lead.
Evidence of the ability to embrace and quickly implement feedback.
This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following question in your cover letter:

Explain why you are interested in the Senior role within the Success Center and the impact you hope to make in this position. In your response, discuss your motivation for pursuing this opportunity, how the role aligns with your professional goals, and the specific contributions you aspire to bring to the team and the students we serve.
Elaborate on your leadership experience within the Success Center. In your response, highlight specific examples of how you have guided colleagues, supported center initiatives, influenced outcomes, or contributed to a positive and productive team culture.

Salary & Benefits:

$51,500 - $77,300 per year; DOE

Target salary: $58,400

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents, and spouse.)
Discounts

Working Environment:

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

EdPlus at ASU

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Scottsdale

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$17186.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description