eLearning Support Specialist

🇺🇸 Gainesville, Florida 🕑 Full-Time 💰 $25 per Hour 💻 Information Technology 🗓️ August 25th, 2026

Canvas VoiceThread

Edtech.com's Summary

UF Information Technology (UFIT) is hiring an eLearning Support Specialist to provide technical support for e-Learning tools such as Canvas, VoiceThread, and Qualtrics to faculty, staff, and students. The specialist will troubleshoot issues, recommend solutions, coordinate with vendors and internal teams, and assist with testing and rolling out new educational technologies.

Highlights

Provide troubleshooting, analysis, and solution recommendations for e-Learning tool issues.
Refer complex problems to vendors or campus computing service providers.
Communicate with clients and service providers via phone, email, ticketing, and chat systems.
Test and assist with implementation of newly supported educational technologies.
Collaborate with other support units such as Instructional Design and Video Production to support faculty needs.
Required qualifications include an associate's degree with two years of relevant experience or a high school diploma with four years of relevant experience.
Preferred experience includes work in higher education, course management system administration (especially Canvas), and technical user support within education settings.
Knowledge and support of multiple learning technologies is preferred.
Position overseen within UFIT, which encompasses nine departments focused on various IT and computational support services.
Competitive benefits package including paid leave programs and family leave.