IT Service Experience Analyst

🇺🇸 Las Cruces, New Mexico 🕑 Full-Time 💰 $44K 💻 Information Technology 🗓️ August 25th, 2026

ITIL Customer Service

Edtech.com's Summary

University Technology Solutions & Support (UTSS) is hiring an IT Service Experience Analyst. This role focuses on gathering and analyzing customer feedback, mapping service journeys, and collaborating with stakeholders to improve IT service quality, accessibility, and customer satisfaction within the organization.

Highlights

Serve as the voice of the customer within UTSS by collecting and analyzing user feedback.
Map customer journeys and evaluate IT service delivery processes.
Identify opportunities for continual improvement and enhance service quality and efficiency.
Collaborate with UTSS teams and stakeholders to align service improvements with IT policies and strategic objectives.
Required education: Associate's Degree with 2 years relevant experience or Bachelor's degree.
Preferred certifications include ITIL 4, Continual Improvement, Value Stream Mapping, or Service Design.