Edtech.com's Summary

Concorde Career Colleges, Inc. is hiring an Employee Services Specialist. The specialist drives administrative support and consistent execution of HR initiatives such as onboarding, training, and compliance under the direction of the HR Director. The role requires managing employee communications, maintaining accurate records, producing reports, and fostering HR relationships to ensure service level agreements and customer service excellence.

Highlights

Manage employee lifecycle processes including onboarding, training, and compliance
Respond to employee inquiries and provide resolution within service level agreements
Create and maintain confidential employee records and documentation
Produce and analyze regular and ad-hoc HR reports and dashboards
Monitor compliance initiatives by auditing and providing feedback
Build and maintain relationships with internal HR departments and external stakeholders
Provide administrative support for employee engagement programs
Required experience: 2+ years enterprise HRIS (UKG preferred) and 3+ years professional HR-related experience
Technical skills: Intermediate MS Office, HRIS (UKG), Adobe DC, SharePoint proficiency
Compensation range: $22.50 - $36.00 per hour with benefits including tuition waiver, paid time off, retirement matching, and insurance coverage

Employee Services Specialist Full Description

Overview:

The Employee Services Specialist performs administrative tasks and services to support effective and efficient operations withing the organization. Under the direction of the HR Director, this position facilitates consistent execution of HR initiatives in the areas of onboarding, training, compliance, and is accountable for assigned service level agreement task execution. The Employee Service Specialist is accountable to the highest level of customer service and accuracy of the information and services provided.

Pay Range: $22.50 - $36.00

What We Offer:

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities:
Key Responsibilities:

Facilitate execution of processes related to the employee life cycle
- Provide information, support toward, and/or facilitate employee lifecycle processes
- Monitor communication channels and respond to employee inquiries, escalating complex inquires as needed
- Serve as an objective employee advocate, balancing the employee and the business needs
- Provide resolution within defined service level thresholds
- Create and maintain accurate files and records, ensuring confidentiality and discretion
Develop and foster long-term relationships with HR centers of excellence
- Proactively monitor changes within the organization to provide accurate and consistent support
- Attend regular and ad-hoc meetings
Produce and analyze re-occurring and ad-hoc reports
- Identify trends and outliers
- Create and maintain dashboards
Draft and propose employee lifecycle process documentation
- Retain, track, and version approved documentation
- Update resource links within assigned storage locations (e.g. SharePoint, HRIS, network drive, etc.)
Monitor assigned compliance initiatives
- Promote accountability and transparency
- Audit processes and provide proactive feedback
- Track and trend results providing consistent and objective feedback to stakeholders
Build trust and credibility with internal and external stakeholders
- Provide accurate, timely, and objective responses
- Leverage relationships to evaluate process efficiency, identifying opportunities for improvement
Provide administrative support for employee engagement initiatives and programs
Other duties as assigned

Qualifications:
Education / Experience:

HS Diploma or GED (required)
Post-secondary degree (Associate's or Bachelor's) in Business, Human Resources, or related field (preferred)
Minimum of two (2) years’ experience working within an enterprise level HRIS (required) (UKG preferred)
Minimum of three (3) years progressive professional experience (required) (direct HR experience preferred)
Specific experience in education, or other highly regulated field, and multi-site, multi-state environments (preferred)

Skills:

Actively look for ways to assist with employee's needs
Understand the implications of new information for both current and future problem-solving and decision-making
Be aware of others' reactions and understanding why they react as they do
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
Present ideas in a clear and compelling manner, both verbally and in written format
Exceptional listening and conflict resolution skills
Basic presentation and facilitation skills
Drive, and be accountable for, results in a fast-paced environment
Intermediate level proficiency with productivity software (MS Office), HRIS (UKG), and other enterprise-level software (Adobe DC, SharePoint, etc.)

What You’ll Need to Succeed:

Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Work Environment & Additional Details:

Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
No travel required.

Original Job Description

Overview:

Pay Range: $22.50 - $36.00

What We Offer:

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities:
Key Responsibilities:

Facilitate execution of processes related to the employee life cycle
- Provide information, support toward, and/or facilitate employee lifecycle processes
- Monitor communication channels and respond to employee inquiries, escalating complex inquires as needed
- Serve as an objective employee advocate, balancing the employee and the business needs
- Provide resolution within defined service level thresholds
- Create and maintain accurate files and records, ensuring confidentiality and discretion
Develop and foster long-term relationships with HR centers of excellence
- Proactively monitor changes within the organization to provide accurate and consistent support
- Attend regular and ad-hoc meetings
Produce and analyze re-occurring and ad-hoc reports
- Identify trends and outliers
- Create and maintain dashboards
Draft and propose employee lifecycle process documentation
- Retain, track, and version approved documentation
- Update resource links within assigned storage locations (e.g. SharePoint, HRIS, network drive, etc.)
Monitor assigned compliance initiatives
- Promote accountability and transparency
- Audit processes and provide proactive feedback
- Track and trend results providing consistent and objective feedback to stakeholders
Build trust and credibility with internal and external stakeholders
- Provide accurate, timely, and objective responses
- Leverage relationships to evaluate process efficiency, identifying opportunities for improvement
Provide administrative support for employee engagement initiatives and programs
Other duties as assigned

Qualifications:
Education / Experience:

HS Diploma or GED (required)
Post-secondary degree (Associate's or Bachelor's) in Business, Human Resources, or related field (preferred)
Minimum of two (2) years’ experience working within an enterprise level HRIS (required) (UKG preferred)
Minimum of three (3) years progressive professional experience (required) (direct HR experience preferred)
Specific experience in education, or other highly regulated field, and multi-site, multi-state environments (preferred)

Skills:

Actively look for ways to assist with employee's needs
Understand the implications of new information for both current and future problem-solving and decision-making
Be aware of others' reactions and understanding why they react as they do
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
Present ideas in a clear and compelling manner, both verbally and in written format
Exceptional listening and conflict resolution skills
Basic presentation and facilitation skills
Drive, and be accountable for, results in a fast-paced environment
Intermediate level proficiency with productivity software (MS Office), HRIS (UKG), and other enterprise-level software (Adobe DC, SharePoint, etc.)

What You’ll Need to Succeed:

Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Work Environment & Additional Details:

Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
No travel required.

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Employee Services Specialist

Edtech.com's Summary

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