University of Florida
End User Computing Spec I
🇺🇸 Gainesville, FL
🕑 Full-Time
💰 $19 - $21 per Hour
💻 Information Technology
🗓️ July 15th, 2025
Edtech.com's Summary
- Provide first-level technical support and troubleshoot hardware and software issues for desktops, laptops, mobile devices, and peripherals.
- Assist with network connectivity, initial system access, and configure devices to meet organizational standards.
- Accept, log, and resolve support calls; escalate complex issues to second-level support when necessary.
- Maintain accurate records of support tasks, device inventory, and configurations using ticketing and asset management systems.
- Help implement IT initiatives such as OS deployments and divisional relocations.
- Required to lift and move equipment up to 30 pounds and perform physical tasks like walking, bending, and crouching for device installations.
- Associate’s degree or a high school diploma with two years of relevant experience required.
- Preferred qualifications include college-level network systems administration coursework or equivalent certifications (e.g., A+), customer service experience, and familiarity with Windows, Mac, and mobile operating systems.
- Compensation ranges from $19.16 to $21.07 per hour with comprehensive benefits including healthcare, leave policies, retirement planning, and professional development opportunities.
- Supports a mission-driven health care center serving University of Florida students, part of a nationally recognized institution.
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