Edtech.com's Summary

ClassLink is hiring an Engagement Manager for the North East Region to enhance customer success by managing relationships with school district leaders and driving product adoption and expansion. The role involves strategic guidance, account management, customer advocacy, and collaboration with internal teams to ensure high customer satisfaction and retention.

Highlights

Develop expertise in ClassLink products, focusing on BOCES/RICS needs
Provide strategic and technical guidance for using and expanding ClassLink solutions
Manage customer accounts with proactive outreach, reviews, and renewal processes
Conduct virtual and conference demonstrations for customers
Host regional and virtual user group events
Maintain documentation and utilize tools for monitoring customer health
Required skills include diverse rostering experience, communication, sales, organizational, analytical, and leadership abilities
Proficient in Microsoft Office Suite and experienced in virtual presentations
Preferred experience with Google Suite, Salesforce, Zoom, and customer success tools like ChurnZero or Gainsight
Bachelor's degree and 3+ years in senior consultative or account management roles in K-12 ed-tech; willingness to travel up to 35%
Salary offered: $80,000 annually
Comprehensive benefits include paid time off, parental leave, 401(k) with company match, health coverage, and company-paid insurance
Perks include volunteer time off, tuition reimbursement, coaching programs, and a supportive, inclusive culture

Engagement Manager - North East Region Full Description

Engagement Manager-( North East Region)
Fully Remote • Client Services

Job Type

Full-time

Description

At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.

We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.

Our team is driven by purpose and grounded in three core values:

Strive to Grow - always learning, improving, and innovating.
Deliver Worthwhile Experiences - for our users, our partners, and each other.
Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement, then ClassLink is the place for you.

Our Client Services Team is looking for an Engagement Manager to help districts get the most value from our products. In this role, you will strengthen customer success through proactive engagement, capacity-building, renewal management, upselling, account expansion, customer advocacy, and risk mitigation.

As an Engagement Manager, you will develop and nurture long-term relationships with school district leaders, working closely with Client Services, Marketing, and Sales to ensure a seamless and supportive customer experience. The ideal candidate brings a strong track record in account management, exceptional relationship-building skills, and a passion for helping customers grow with ClassLink.

Responsibilities:

Become an expert on all ClassLink products with a special focus on specific needs for BOCES/RICS
Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products
Maintain relationships with current customers in the assigned territory, including onsite meetings, phone, email, SWAG mailings, etc. to increase adoption and usage of ClassLink
Perform all account management duties, including proactive customer outreach, annual client review meetings, quoting, and renewal emails.
Serve as the education and product expert to support customer understanding of ClassLink
Confidently conduct demonstrations of ClassLink virtually and during conferences
Help develop positive relationships between ClassLink and influential partner organizations
Ensure year-over-year customer retention and assist with renewal fee negotiations as needed
Host regional and virtual user group events with current and prospective customers
Attend conferences and events in assigned territories, engaging with potential and current customers
Maintain documentation for each customer internally
Leverage tools provided to understand customer health and intervene when needed.
Maintain high levels of customer satisfaction and health
Serve as the education and product expert to support customer understanding of ClassLink
Deliver experiences that drive customer retention

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

Required Skills:

Diverse rostering experience
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Experience in presenting in virtual and online environments
Strong project management skills and the ability to be flexible when needed
Self-starter who can work independently

Requested Education and Experience:

Bachelor's degree
3+ years experience in a senior consultative/account management role
Experience as a technology leader for a district office
Extensive knowledge of K-12 ed-tech marketplace
Administrator-level experience with ClassLink
Unwavering passion to improve classroom learning and pedagogy
Bachelor's degree required. Master or postgraduate degree a plus
Work from home and willingness to travel up to 35% of the time

It would be great if you have or are pursuing the following:

PMP certification
Previous knowledge using a customer success tool (ChurnZero, Gainsight, Vitalli)

We prefer that you have experience with:

Google Suite
MS Office Suite
SalesForce
Zoom Meetings

Benefits:

Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
Parental Leave: 12 weeks fully paid for all parents
Retirement: 401(k) with 0.5:1 company match
Comprehensive Health Coverage: Medical, dental, and vision plans
Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Perks:

Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
Lifelong Learning: Tuition reimbursement for continued education
Growth & Development: Coaching and internal programs to support career and personal growth
Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
Connection & Community: Annual company retreats and team events with bright, fun coworkers

At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.

ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.

Salary Description

80,000.00

Original Job Description

Engagement Manager-( North East Region)
Fully Remote • Client Services

Job Type

Full-time

Description

Our team is driven by purpose and grounded in three core values:

Strive to Grow - always learning, improving, and innovating.
Deliver Worthwhile Experiences - for our users, our partners, and each other.
Contribute with Heart - putting people first in everything we do.

Responsibilities:

Become an expert on all ClassLink products with a special focus on specific needs for BOCES/RICS
Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products
Maintain relationships with current customers in the assigned territory, including onsite meetings, phone, email, SWAG mailings, etc. to increase adoption and usage of ClassLink
Perform all account management duties, including proactive customer outreach, annual client review meetings, quoting, and renewal emails.
Serve as the education and product expert to support customer understanding of ClassLink
Confidently conduct demonstrations of ClassLink virtually and during conferences
Help develop positive relationships between ClassLink and influential partner organizations
Ensure year-over-year customer retention and assist with renewal fee negotiations as needed
Host regional and virtual user group events with current and prospective customers
Attend conferences and events in assigned territories, engaging with potential and current customers
Maintain documentation for each customer internally
Leverage tools provided to understand customer health and intervene when needed.
Maintain high levels of customer satisfaction and health
Serve as the education and product expert to support customer understanding of ClassLink
Deliver experiences that drive customer retention

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

Required Skills:

Diverse rostering experience
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Experience in presenting in virtual and online environments
Strong project management skills and the ability to be flexible when needed
Self-starter who can work independently

Requested Education and Experience:

Bachelor's degree
3+ years experience in a senior consultative/account management role
Experience as a technology leader for a district office
Extensive knowledge of K-12 ed-tech marketplace
Administrator-level experience with ClassLink
Unwavering passion to improve classroom learning and pedagogy
Bachelor's degree required. Master or postgraduate degree a plus
Work from home and willingness to travel up to 35% of the time

It would be great if you have or are pursuing the following:

PMP certification
Previous knowledge using a customer success tool (ChurnZero, Gainsight, Vitalli)

We prefer that you have experience with:

Google Suite
MS Office Suite
SalesForce
Zoom Meetings

Benefits:

Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
Parental Leave: 12 weeks fully paid for all parents
Retirement: 401(k) with 0.5:1 company match
Comprehensive Health Coverage: Medical, dental, and vision plans
Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Perks:

Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
Lifelong Learning: Tuition reimbursement for continued education
Growth & Development: Coaching and internal programs to support career and personal growth
Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
Connection & Community: Annual company retreats and team events with bright, fun coworkers

Salary Description

80,000.00

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Edtech.com's Summary

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