Manager, Salesforce

🇺🇸 Charlotte, NC 🕑 Full-Time 💰 TBD 💻 Project Management 🗓️ December 18th, 2025

CRM Salesforce

Edtech.com's Summary

UNC Charlotte is hiring a Manager, Salesforce. This role leads and manages the CRM development team, providing hands-on technical guidance to design, implement, and maintain scalable Salesforce solutions that support campus-wide student-centered initiatives. The Manager collaborates with cross-functional stakeholders and oversees project execution to ensure Salesforce’s long-term sustainability and impact.

Highlights

Lead, mentor, and manage the CRM development team including recruitment and performance reviews
Provide hands-on technical guidance and contribute directly to development tasks
Serve as senior developer or technical lead on major Salesforce initiatives
Ensure platform architecture supports scalability and flexibility
Expertise required in Salesforce Service Cloud, Agentforce, Ascend, and Education Cloud
Oversee planning and execution of Salesforce projects, ensuring timely delivery and stakeholder satisfaction
Champion data integrity, governance, and strategic use of Salesforce data for analytics
Collaborate with campus stakeholders, vendors, and enterprise teams for seamless integration and platform optimization
Develop and execute change management strategies to drive adoption and provide training on new features
Minimum qualifications: Bachelor’s degree plus 5+ years Salesforce experience with increasing responsibility and 3+ years managing technical teams