Edtech.com's Summary

The University is hiring an Enrollment Management Contact Center Advisor to support students and their families with inquiries related to Admissions, Registrar, and Student Financial Services. This role involves educating and assisting students through enrollment processes, communicating effectively to assess and meet their needs, and collaborating with team members to achieve service goals.

Highlights

Provide frontline customer service and counseling for undergraduate and graduate students and families regarding enrollment management.
Assist with completion of enrollment-related forms including FAFSA and verification requirements.
Maintain confidentiality of academic and financial information adhering to FERPA guidelines.
Use MS Word, PowerPoint, Excel, and Outlook proficiently.
Requires a bachelor's degree plus two years of customer service experience or equivalent education and experience.
Communicate clearly and professionally, with strong problem-solving and conflict resolution skills.
Demonstrate strong organizational, time management, and multitasking abilities in a dynamic environment.
Work collaboratively to meet weekly and monthly team goals under the EMCC Associate Director.
Uphold high standards of integrity, student satisfaction, and commitment to the institution's mission.

Enrollment Management Contact Center Advisor Full Description

Pay Grade: 28N

Context of the job:

The Enrollment Management Contact Center (EMCC) Advisor is responsible for counseling undergraduate students, graduate students, and their families regarding various issues related to enrollment management at the University. Providing front line customer service and support for Admissions, Registrar, and Student Financial Services, the incumbent must be able to intake and process a broad understanding of enrollment management and the offices we serve.

Responsibilities:

Educate and assist students and parents in the process of enrolling at the University, while ensuring a positive service experience.
Communicate with students and families to assess needs relating to admissions, financial aid, and registration.
Assist students and parents in completion of basic forms to include FAFSA, verification requirements, and other enrollment forms.
Maintain strict confidentiality of company and personnel information.
Demonstrate a strong commitment to the mission and values of the organization.
Work collaboratively with team members to meet weekly and monthly goals set forth by the EMCC Associate Director.
Perform other duties as assigned.

Qualifications:

Bachelor’s degree plus two years of experience in a customer service position, or equivalent combination of experience and education.
Highly developed sense of integrity and commitment o student satisfaction
Ability to communicate clearly and professionally, both verbally and in writing.
Ability to handle complaints and diffuse difficult conversations.
Strong decision making and analytical abilities
Strong attention to detail
Demonstrated time management and organizational skills
Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment
Ability to adapt to changing and competing priorities
Demonstrate initiative and adaptability to change
Ability to work independently and efficiently
Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines
Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Original Job Description

Pay Grade: 28N

Context of the job:

Responsibilities:

Educate and assist students and parents in the process of enrolling at the University, while ensuring a positive service experience.
Communicate with students and families to assess needs relating to admissions, financial aid, and registration.
Assist students and parents in completion of basic forms to include FAFSA, verification requirements, and other enrollment forms.
Maintain strict confidentiality of company and personnel information.
Demonstrate a strong commitment to the mission and values of the organization.
Work collaboratively with team members to meet weekly and monthly goals set forth by the EMCC Associate Director.
Perform other duties as assigned.

Qualifications:

Bachelor’s degree plus two years of experience in a customer service position, or equivalent combination of experience and education.
Highly developed sense of integrity and commitment o student satisfaction
Ability to communicate clearly and professionally, both verbally and in writing.
Ability to handle complaints and diffuse difficult conversations.
Strong decision making and analytical abilities
Strong attention to detail
Demonstrated time management and organizational skills
Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment
Ability to adapt to changing and competing priorities
Demonstrate initiative and adaptability to change
Ability to work independently and efficiently
Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines
Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

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Enrollment Management Contact Center Advisor

Edtech.com's Summary

Enrollment Management Contact Center Advisor Full Description

Enrollment Manager

Enrollment Services Advisor II

Admissions Officer II (Recruitment)

Executive Director of Enrollment Services

Director of Enrollment