Edtech.com's Summary

San Francisco State University is hiring a Enrollment Operations Specialist - (Administrative Analyst/Specialist Exempt I, Range II) - CPAGE Administration to analyze and strengthen enrollment operations within the College of Professional & Global Education. Reporting to the Director of Enrollment Services, this analyst independently interprets university and CSU policy, resolves complex enrollment cases, and leads process-improvement and system initiatives from planning through assessment. The role also handles high-volume enrollment transactions directly and consults with students, faculty, and campus partners on policy and procedure.

Highlights

Evaluate enrollment workflows and business processes to identify operational risks, inefficiencies, and service gaps
Develop and document new or revised business processes and standard operating procedures, then assess results
Lead enrollment-related process improvement and system implementation projects from planning through assessment
Process adds, drops, withdrawals, refunds, petitions, and other high-volume enrollment transactions in Campus Solutions
Research and resolve complex enrollment exceptions that fall outside standard procedures
Coordinate with Financial Aid, the Bursar, the Registrar, and academic departments on cross-functional enrollment issues
Consult with students, faculty, and program coordinators on enrollment policies and operational requirements
Bachelor’s degree and about two years of progressively responsible enrollment or administrative operations experience required
Pays $63,288–$68,508 per year, commensurate with experience
Comes with a comprehensive benefits package covering medical, dental, vision, pension, 401k, and a tuition fee waiver program
This is a one-year probationary, full-time, telecommute-eligible role based in San Francisco with scheduled onsite work

Enrollment Operations Specialist - (Administrative Analyst/Specialist Exempt I, Range II) - CPAGE Administration Full Description

Working Title: Enrollment Operations Specialist

The Enrollment Operations Specialist (EOS) performs independent professional analytical work to evaluate, improve, and support Enrollment Services operations. The EOS analyzes enrollment processes and data, identifies operational risks and inefficiencies, develops and implements business process improvements, and applies functional expertise to enrollment operations.

Reporting to the Director of Enrollment Services, the EOS independently interprets university, CSU, and CPaGE policies and determines their operational application in complex or unique situations. The position develops recommendations for management, exercises independent judgment in resolving operational issues, and leads or contributes to enrollment-related process improvement and system initiatives from planning through implementation and assessment.

The position combines analytical responsibility, functional expertise, hands-on enrollment operations, and a strong customer service orientation to ensure accurate, responsive, and compliant enrollment services. The EOS identifies opportunities to improve services and processes and enhance the student experience while maintaining compliance with university, CSU, and regulatory requirements.

Operational Analysis, Process Improvement & Systems

Independently evaluate enrollment operations, workflows, and business processes to identify operational risks, inefficiencies, service gaps, and opportunities for improvement
Develop, recommend, document, and implement new or revised business processes, procedures, and standard operating procedures; assess results and make further adjustments as needed
Conduct operational and data analyses, prepare reports, identify trends or issues, and develop recommendations for management that inform departmental decisions and priorities
Lead enrollment-related operational initiatives and process improvement projects, including planning, coordinating implementation, monitoring progress, and assessing outcomes
Apply Enrollment Services functional expertise to the testing, implementation, and adoption of enrollment-related technologies and system changes; evaluate operational impacts and recommend business process changes
Consult with the Director of Enrollment Services and campus partners on operational issues and recommend solutions that balance policy, service, compliance, and departmental needs

Enrollment Operations & Functional Expertise

Perform individual and high-volume staff-assisted enrollment and registration transactions, including batch or cohort enrollments, for populations that cannot enroll through standard self-service processes, including closed or restricted courses and designated student populations
Process adds, drops, withdrawals, refunds, petitions, and other enrollment transactions and maintain accurate student records in Campus Solutions and related systems
Research and evaluate enrollment exceptions or complex cases that cannot be addressed through standard procedures; apply functional expertise to interpret applicable university, CSU, and CPaGE policies and system requirements, determine the appropriate resolution, and document decisions as needed
Exercise independent judgment and delegated decision-making within the scope of the position to resolve complex enrollment and student record issues that are not fully addressed by established procedures
Coordinate with the CPaGE program team, academic departments, Financial Aid, Bursar, Registrar, and other campus offices to research and resolve cross-functional enrollment issues, including cases requiring evaluation of enrollment eligibility, payment status, or other administrative requirements
Monitor high-volume registration and enrollment periods, identify emerging operational issues, and independently develop or recommend corrective actions to ensure continuity of service
Maintain functional knowledge of Campus Solutions and other university systems and identify system or process issues affecting the accuracy and integrity of student records

Student, Faculty & Campus Consultation

Provide consultation and guidance to students, faculty, program coordinators, and campus partners on complex enrollment matters, policies, procedures, and operational requirements
Research and resolve complex student and partner issues requiring analysis and coordination across multiple departments
Explain policy determinations and operational decisions clearly and recommend appropriate options or next steps based on the circumstances of each case
Build collaborative relationships with campus partners to identify recurring issues, evaluate their operational impact, and develop sustainable solutions
Share functional expertise and cross-train staff on enrollment processes, policy application, system functionality, and revised procedures
Participate on cross-functional committees and workgroups, contributing Enrollment Services functional expertise
Identify patterns in inquiries and service issues and recommend changes to communications, procedures, or systems to improve the student and partner experience
Lead or contribute to special analytical and operational projects that support Enrollment Services, CPaGE, and SFSU priorities

Minimum Qualifications

Education: Equivalent to graduation from a four-year college or university in business administration, public administration, higher education, communications, or a related field.

Experience: Equivalent to two years of progressively responsible professional experience in enrollment, student services, administrative operations, or a related functional area involving independent analysis, policy interpretation, development of recommendations, process improvement, and decision-making responsibility.

Thorough knowledge of administrative operations, business processes, and analytical methods in a complex organizational environment
Ability to independently interpret and apply university, CSU, and CPaGE policies and regulations and determine appropriate operational application in complex or unique situations
Demonstrated ability to independently analyze complex operational problems, evaluate alternatives, exercise sound judgment, and make or recommend decisions with significant operational impact
Strong analytical and problem-solving skills, including gathering and evaluating data, identifying trends and risks, developing recommendations, and assessing the effectiveness of implemented solutions
Ability to develop, recommend, implement, document, and evaluate business processes, procedures, and operational improvements
Ability to plan and lead operational initiatives, system implementations, and process improvement projects involving multiple stakeholders
Strong written, verbal, and interpersonal communication skills, including presenting analyses and recommendations and building collaborative working relationships with students, faculty, staff, and campus partners
Ability to serve as a functional subject matter expert and provide consultation, guidance, and training to others on enrollment operations and policy application

Preferred Qualifications

Experience independently analyzing enrollment, registration, admissions, student records, or related administrative operations in a college or university environment
Experience using Campus Solutions, PeopleSoft, Salesforce, or other enterprise student information or customer relationship management systems
Experience supporting Professional & Continuing Education or Extended Education programs
Experience developing, recommending, implementing, and evaluating business processes and standard operating procedures
Strong proficiency with Microsoft Excel and other productivity software, including analyzing operational data and preparing reports or recommendations for management
Experience leading or coordinating system implementations, operational initiatives, or process improvement projects
Knowledge of California State University and San Francisco State University policies and procedures

Compensation and Benefits

Anticipated Hiring Range: $5,274.00 – $5,709.00 monthly ($63,288.00 – $68,508.00 annually); salary is commensurate with experience
This is a one-year probationary, full-time (1.0 FTE) position, Monday through Friday, 8:00am to 5:00pm; telecommute-eligible with onsite work as scheduled or requested
Competitive benefits package includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave, State Holidays, and a Fee Waiver program

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Enrollment Operations Specialist - (Administrative Analyst/Specialist Exempt I, Range II) - CPAGE Administration

Edtech.com's Summary

Enrollment Operations Specialist - (Administrative Analyst/Specialist Exempt I, Range II) - CPAGE Administration Full Description

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