Enrollment Services Specialist (Education Support Specialist II) - Middletown Campus

Enrollment Services Specialist (Education Support Specialist II) - Middletown Campus

Please see Special Instructions for more details.

Upload cover letter (this is optional, but recommended) and resume (this is optional, but recommended) and unofficial transcripts (this is optional for all positions except faculty, clinical instructors and tutors). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Working Title  | Enrollment Services Specialist (Education Support Specialist II) - Middletown Campus
Role Title  | Education Support Spec II
Role Code  | 29143-SW
FLSA  | Nonexempt
Pay Band  | 03
Position Number  | 29800035
Agency  | Laurel Ridge Community College
Division  | Laurel Ridge Community College (Div)
Work Location  | Frederick - 069
Hiring Range  | The hiring range for this position is $38,828.00-$44,346.00. Salary will be commensurate with competencies and experience.
Emergency/Essential Personnel  | No
EEO Category  | F-Admin Supp
Full Time or Part Time  | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-  | No
Does this position have a bilingual or multilingual skill requirement or preference?  |
Work Schedule  | Based at the Middletown Campus, this position is in-person. Occasional nights and weekends may be required.
Sensitive Position  | No

Job Description 
The Enrollment Services Specialist promotes a customer service-oriented atmosphere by addressing current and prospective students’ needs (via email, phone, chat, or in-person) in an effective and timely manner. The Enrollment Services specialist serves as a resource during the new student process by assessing student progress and connecting students to the appropriate next steps or resources, such as new student coaches, orientation, advising, and financial aid.

The Enrollment Services Specialist will collect and evaluate domicile appeal documentation, making a sound determination of tuition status by interpreting Virginia state law and in accordance with SCHEV guidelines. The Enrollment Services Specialist requires use of SIS to facilitate enrollment services functions, including but not limited to, resolving admissions holds, change of data, program plan changes, enrollment requests, and residency updates.

The Enrollment Services Specialist works in collaboration with Student Services departments collegewide to support shared initiatives. Performs other duties as assigned and serves as backup evening coverage. This position is based at the Middletown Campus, and this position is in-person. Occasional nights and weekends may be required.

Compensation and BenefitsThe hiring range for this position is $38,828.00-$44,346.00. Salary will be commensurate with competencies and experience. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov.

Telework
According to DHRM policy 1.61 Teleworking, effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies. This position is not eligible for telework.

Click here to learn about Laurel Ridge Community College. Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo@laurelridge.edu for further information.Sponsorship of an employee’s work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment. Know your rights!

Special Assignments  | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications  | Ability to convey information to others in a professional and courteous manner with a high emphasis on customer service, as well as in a manner that is clearly understood Ability to prioritize and coordinate workflow in such a way as to ensure the timely completion of multiple projects and responsibilities, while flexibly navigating frequent interruptions Ability to be decisive in a fast-paced workflow Ability to assess and interpret the situational needs of the student, staff, and/or faculty member in order to best determine the appropriate course of action Exercise integrity and confidentiality when working with student records and information Student-centered focus and experience working with a diverse population Knowledge of office practices, techniques, and technology
Additional Considerations  | Higher Education experience, preferably with a focus in Admissions, Advising, Financial Aid or Records preferred. Experience in a dynamic workplace that yields high-productivity and engagement preferred. Proven subject matter knowledge, which may be evidenced by training, experience, and/or credentials preferred.
Operation of a State Vehicle  | No
Supervises Employees  | No
Required Travel  | Travel as per any required duties of the position, such as to sites/campuses and any training. Ability to cover assignments throughout the college service region as necessary for the job is required.

 Posting Detail Information 

Posting Number  | CLS_3958P
Recruitment Type  | General Public - G
Number of Vacancies  | 1
Position End Date (if temporary)  |
Job Open Date  | 08/20/2025
Job Close Date  | 09/03/2025
Open Until Filled  |
Agency Website  | https://laurelridge.edu/
Contact Name  | Kris Iden
Email  | kiden@laurelridge.edu
Phone Number  |
Special Instructions to Applicants  | Upload cover letter (this is optional, but recommended) and resume (this is optional, but recommended) and unofficial transcripts (this is optional for all positions except faculty, clinical instructors and tutors). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information  |
Background Check Statement Disclaimer  | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/
EEO Statement  | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement  | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement  | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting  | https://jobs.vccs.edu/postings/88032

Supplemental Questions

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Applicant Documents