Edtech.com's Summary

Georgia State University is hiring an Enrollment Services Specialist - (Temp) for the Office of the Registrar's tuition classification team at its Atlanta campus. The specialist reviews petitions from students who want to be reclassified from out-of-state to in-state tuition, advises students and parents on residency requirements, and also helps certify student-athletes' enrollment and eligibility under NCAA rules.

Highlights

Evaluate petitions for in-state tuition classification and applications for out-of-state tuition waivers each day, applying Board of Regents policies and Georgia residency law.
Review documentation to determine whether a student has established and maintained Georgia domicile for the twelve consecutive months before the first day of classes.
Meet one-on-one with students and give impartial, confidential guidance to students and parents on immigration and in-state tuition requirements and possible waiver eligibility.
Consult with the Associate Registrar on complex cases, compose official decision letters to students, and keep detailed notes for the appeals process.
Help organize appeals by providing the Tuition Appeals Committee with full documentation, and update students' academic records when an exception to policy is warranted.
Run degree audits and maintain student-athlete data and certification records in spreadsheets to support NCAA eligibility certification.
Train new staff using recent tuition classification cases and advise other campus offices on tuition classification questions.
Bachelor's degree and one year of experience in a higher education environment, or a combination of education and related experience.
Preference for customer service experience and a working knowledge of Banner and Microsoft Office, with financial aid or student accounts experience a plus.
Part-time, benefits-eligible temporary position working 8:30 AM to 5:15 PM at $17.00 per hour.

Enrollment Services Specialist - (Temp) Full Description

Enrollment Services Specialist

Student Success

Office of the Registrar

In the Office of the Registrar, we are looking for an Enrollment Services Specialist - Temp to serve in the Office of the Registrar, Registration & Compliance [Tuition Classification] at the Atlanta campus. An Enrollment Services Specialist will evaluate petitions from students initially classified as non-residents who now seek in-state tuition classification. The incumbent reviews all relevant documentation to determine whether a student has clearly established and maintained domicile in Georgia for twelve consecutive months preceding the first day of classes for which in-state status is requested.

In addition to reviewing residency petitions, the incumbent assesses requests from U.S. citizens, non-citizens, and eligible non-immigrants for applicable out-of-state tuition waivers. This role ensures full compliance with Board of Regents policies, guidelines, and required timelines, as well as Georgia law (O.C.G.A. 20-3-66) governing residency classification and tuition waivers.

The incumbent supports the certification of student-athlete enrollment and eligibility. Working with Registrar's Office data and documentation, the position assists in certifying student-athletes for competition. These duties require developing and maintaining a comprehensive working knowledge of university, conference, and NCAA rules and regulations.

WHAT MAKES THE OFFICE OF THE REGISTRAR A GREAT PLACE?

A knowledge-sharing organization that works collaboratively with a variety of partners.
Professional development opportunities and mentorship
A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Interprets and applies the Board of Regents' policies and procedures in daily evaluations of petitions for in-state classification and applications for out-of-state tuition waivers.
Meets with students one-on-one to address eligibility concerns.
Provides impartial, confidential consultation to students and parents on immigration and in-state tuition requirements.
Provides detailed information on the requirements for possible eligibility for certain waivers.
Confer with the Associate Registrar on complex cases to remain compliant with BOR policies.
Assists in organizing the appeal process for students who wish to dispute the decision/outcome.
Determines if other tuition assistance waivers may be applicable.
Provides the Tuition Appeals Committee with copies of the full documentation for recommendations to the Registrar.
Makes all necessary modifications to students’ academic records if an exception to policy is warranted. Images and uploads all applications after processing.
Monitors compliance with university policies and procedures and recommends policy and/or procedure changes to improve management.
Participate in team collaborations in short- and long-term projects.
Assist with training new staff. Providing examples of recent Tuition Classification issues during team meetings and training sessions.
Meet with other offices on campus to provide Tuition Classification advice.
Assist with certifying student-athletes for NCAA eligibility.
Run degree audits for student-athlete certification.
Update and maintain student-athlete data in spreadsheets and certification records to ensure complete and accurate reporting.
As part of such responsibilities, this position requires developing a comprehensive and working knowledge of university, conference (if applicable), and NCAA rules and regulations.
Composes official written correspondence to students regarding decision outcomes.
Process students’ petitions for in-state status and applications for out-of-state tuition waivers.
Provide detailed notes for the appeals process.
Perform other duties as assigned.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Qualifications:

Minimum Hiring Qualifications:

Bachelor's degree and 1 year of experience in a higher education environment, or a combination of education and related experience.

Preferred Hiring Qualifications:

Preference will be given to applicants with customer service experience. Financial Aid and student accounts experience is preferred but not required. Working knowledge of Banner and Microsoft Office (Excel, Word) is a plus. Excellent written and verbal communication skills.

College/Business Unit: Enrollment Management

Department: Office of the University Registrar

Location: Atlanta Campus

Shift: 8:30 AM - 5:15 PM

Salary : $17.00

FLSA Status: Non-Exempt

Job Type: Part-Time (Benefits Eligible)

Special Instructions:

To be fully considered for this position, all candidates must submit the following at the time of submission:

A complete and accurate GSU application, Resume, and cover letter (Recommended)

Final candidates must provide three professional references.

Georgia State University Values: COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place, INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents

USG Core Value Statement: The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity: Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background Check: Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.

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