Edtech.com's Summary

University of Tennessee, Knoxville is hiring a Temporary Graduate Admissions Specialist - Graduate School - UTK. The role supports the Graduate School’s efforts to recruit, admit, and enroll graduate students by reviewing applications for completeness, tracking them through academic department review, and applying final admission decisions. The specialist also serves as the main point of contact for prospective students and applicants, from their first inquiry through the start of classes.

Highlights

Review graduate applications from domestic, international, current, and former graduate students to confirm files are complete and ready for department review under Graduate Catalog admission policies.
Request missing documentation, update applications and programs, and apply restrictions as needed while following data integrity practices.
Monitor academic department review progress so files are decided on in a timely manner, then apply the final decision for the applicant.
Act as the main point of contact for applicants and stakeholders on issues such as prior conduct disclosures, exceptions to Graduate Catalog requirements, and the international immigration process.
Answer questions from prospects, applicants, and internal and external stakeholders by email, phone, and in person, and track all outreach in the CRM.
Report application status to Graduate Admissions administrators using reports and data generated in the CRM.
Provide extra office coverage and backup during high-volume periods and assist with Graduate School events.
High school diploma or GED plus office experience in customer service, problem resolution, and accurate computer work with software such as Microsoft Office; a bachelor’s degree and higher education admissions experience are preferred.
Applicants must be legally authorized to work in the United States full-time without current or future visa sponsorship.
Anticipated hiring range of $35,000 to $37,000 per year for this on-site role in Knoxville, Tennessee.

Temporary Graduate Admissions Specialist - Graduate School - UTK Full Description

Job Description

The primary purpose of this position is to support efforts to recruit, admit, and enroll graduate students.

Responsibilities

Graduate Admissions Office Review:

Reviews applications submitted by diverse populations (U.S. citizen, international, current graduate students, and previous graduate students) to determine if files are complete and ready for department and/or further review based on Graduate Catalog policies and requirements for admission.
Uses decision making and problem solving to aid in the completion of applications including, but not limited to the request of additional documentation, updating of applications/programs, and application of restrictions whenever applicable in adherence with data integrity and utilization practices.
Aids in the finalizing of all applications submitted by the submission and processing of documents received directly from the applicant.

Academic Program Review/Secondary Review:

Proactively monitors department review progress to ensure files are being reviewed and decided upon in a timely manner and reviews and applies final decision to be provided to the applicant.
Serves as the main point of contact for the applicant and works closely with various stakeholders that can include review of applicant’s self-reported prior conduct issues, exceptions to the Graduate Catalog admission requirements, international immigration process, and any other issues or inquiries that may arise.

Continuous Operations:

Regularly reports application status within area of responsibility to Graduate Admissions administrators through the utilization of reports and other data generated in the CRM.
Serves as primary point of contact for all prospect, applicants, and internal and external stakeholders through email, phone, in person etc. to assist prospective students and applicants throughout their application journey, up through the start of classes.
Ensures that all contacts and outreach with students and stakeholders is tracked in the CRM.
Aids in the receipt, uploading, and submission of documents received directly from the applicant to the CRM.

Other Responsibilities

Performs duties as required during high volume periods while aiding in cross-functional office coverage and backup whenever additional help is needed.
Assists with Graduate School events as needed.
Performs other duties as assigned.

Qualifications

Required Qualifications

Education: High School Diploma or GED

Experience: Work in an office setting or other environment in which the candidate has experience providing customer service, contributing to problem resolution efforts, working with computers and software such as Microsoft Office, performing tasks that require a high level of accuracy, and working collaboratively with other employees.

Knowledge, Skills, Abilities:

Ability to listen effectively and communicate verbally and in writing
Excellent customer service skills
Ability to work in a team-oriented setting
Ability to complete work tasks and establish priorities
Ability to effectively solve problems and make decisions
Ability to assimilate information from diverse resources to make informed decisions
Ability to enter or modify data or other content types with accuracy
Ability to utilize general office equipment, computers, and software such as Microsoft Office
Ability to read, interpret, and apply policies and practices in work setting

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Education: Bachelor’s Degree Preferred

Experience: Work in a higher education admissions setting in which the candidate has experience reviewing applicant files, providing customer service to applicants (including assistance resolving admission related issues), and working in admissions databases and student information systems within a team-oriented environment.

Knowledge, Skills, Abilities:

Knowledge of higher education admission processes
Ability to perform functions and analyze data utilizing admission databases and student information systems, and reporting tools
Ability to effectively communicate, verbally and in writing, with diverse audiences represented in a higher education setting

Work Location

Location: Knoxville, TN

Onsite, Hybrid, or Remote – Onsite

Compensation and Benefits

UT market range: 05

Anticipated hiring range: $35-37K

Application Instructions

To express interest, please submit an application with the noted below attachments:

Resume
Cover Letter

About The College/Department/Division:

The Graduate School at the University of Tennessee Knoxville is a dynamic office that provides a wide range of services to students and academic units from recruitment to graduation. While prospective students are exploring graduate education, we are here to provide insight into the programs available and the process for applying. Once a student has decided to submit an application, we manage the admissions process in coordination with the academic units. During the time a student is enrolled at UTK, the Graduate School monitors student progress and provides support for student success. As students approach graduation, we evaluate records and verify the awarding of all degrees.

Graduate education is one of the components that makes UT a great university. The Graduate School is a full partner in supporting the university’s mission, vision, and the values embodied in the Volunteer Spirit.

EEO/AA Statement / Non-Discrimination Statement

The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the (EEO). Requests for accommodation of a disability should be directed to the ADA Coordinator at the EEO office.

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Temporary Graduate Admissions Specialist - Graduate School - UTK

Edtech.com's Summary

Temporary Graduate Admissions Specialist - Graduate School - UTK Full Description

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