Edtech.com's Summary

Arizona State University is hiring an Enrollment Specialist Senior. This role performs specialized administrative, skilled, and technical tasks in enrollment services, supervises student workers, and handles complex academic and financial aid issues with strong attention to detail, problem-solving, and customer service skills.

Highlights

Provide general information and enforce university policies to students, faculty, staff, and the public via multiple communication channels.
Resolve student support issues related to registration and financial aid by coordinating with academic departments.
Evaluate, certify, and process non-routine academic transactions and assist with registration discrepancies.
Offer general financial aid counsel covering eligibility, application procedures, and financial planning to students.
Train staff and student workers and support new student orientations.
Use student information systems like PeopleSoft and CRM tools such as Salesforce.
Demonstrate knowledge of FERPA and university enrollment/financial aid policies.
Strong verbal and written communication skills required.
Compensation: $20.40 per hour depending on experience.
Minimum qualification: High School Diploma plus three years of relevant experience or an equivalent combination of experience and training.

Enrollment Specialist Senior Full Description

Job Profile:Administrative Support Assistant 3 Non-Exempt

Job Family:Administrative Support

Time Type:Full time

Max Pay - Depends on experience:$20.40 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides complex administrative support to a department or group of professionals in support of department goals.

Job Description:

Position Salary Range:

$20.40 per hour

This enrollment services position performs a variety of administrative, skilled, and technical work of a specialized nature and provides first level supervision of enrollment services' office student workers. The work is highly precise and requires very strong attention to academic and financial aid details, with a focus on problem-solving and customer service. Individuals performing the job must be versatile, confident in decision-making, detail-oriented, socially-poised, and motivating team-builders. This position seeks to build positive and collaborative relationships with the university community all while managing multiple priorities and acquiring ongoing skills and knowledge.

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:

Tuition Reduction Program for staff members, their spouses, and dependents.
Low-cost health, dental, vision, and life insurance benefits available on day one.
Retirement program designed to promote long-term savings and provide income upon retirement.
Paid time for volunteer and professional development.
Wellness program for preventative health education and screenings.
Disability and leave program for income protection.
Employee assistance for free and confidential behavioral health services.

Essential Duties:

Provide general information and convey university policies and procedures to students, faculty, staff and the general public in-person, by telephone and by e-mail.
Work through others in academic departments and colleges to resolve student support issues, especially related to registration records and financial aid files.
Evaluate, certify and process academic transactions; especially for non-routine and complex cases.
Assist with registration transactions, including transaction/discrepancy research and resolution.
Provide general counsel to students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning.
Assist in training of staff and student workers.
Create documents, correspondence and maintain an online personal calendar.
Coordinate and participate in special projects, committees and reports.
Assist with new student orientations (as needed).

Desired Qualifications:

Demonstrated knowledge of FERPA.
Experience with providing positive and enthusiastic customer service in a team environment and in a high volume service location.
Experience in retrieving and updating information in a student information system (i.e., PeopleSoft); Microsoft Office applications (i.e., Word, Excel, Outlook).
Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, staff and University departments and advising units.
Demonstrated knowledge of University enrollment and/or financial aid policies and procedures.
Evidence of effective verbal and written communication skills.
Experience with CRM systems, (i.e., Salesforce).
Ability to thrive under high-paced, high-traffic environment.
Ability to navigate between factual, precise work and more complex, unanticipated situations.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions.

Department Statement:

University Registrar Services develops and maintains registration and academic records for the University, consistently applying a commitment to accuracy, integrity, and confidentiality. Our primary goal is to promote quality by exceeding the expectations of our customers, as we assist students, prospective students, parents, alumni, faculty, staff, and the community. Through an array of diversified functions, innovative technology, and focused data reporting, University Registrar Services actively supports the colleges/schools in the advancement of the University's goals for service, teaching, retention, and graduation. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leaves program (vacation, sick, and family); paid holidays; and retirement programs. Visithttps://cfo.asu.edu/hr-benefits for further details.

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Phoenix

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$14731.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:A fingerprint check is not required for this position.

Original Job Description