Edtech.com's Summary

UMass Lowell is hiring an Enrollment Support Specialist, Undergraduate (Temporary, Part-Time). The role involves administrative support for the Online Undergraduate Student Success team, including reviewing incoming student records, managing follow-up on transcripts and enrollment, and assisting with student retention and enrollment efforts through outreach and case management.

Highlights

Review incoming student records to ensure accurate transcript and enrollment follow-up.
Support student retention and enrollment through call campaigns and Zoom Room assistance.
Maintain knowledge of university programs, policies, and procedures.
Document student services and case management in CRM systems such as Salesforce and utilize other systems including Five 9, PeopleSoft, Softdocs, Slate, and Zoom.
Collaborate with various university offices on student records and advisement follow-up.
Meet service level agreements for student support tasks.
Associate's degree required, Bachelor's degree preferred.
Strong written and verbal communication skills needed.
Experience with student advising or registrar services is preferred.
Ability to quickly adapt to new technology and willingness to learn SIS and Salesforce.

Enrollment Support Specialist, Undergraduate (Temporary, Part-Time) Full Description

General Summary of Position:

This part-time (18 hours/ week) temporary position provides administrative support for UMass Lowell’s Online Undergraduate Student Success team. The Enrollment Support Specialist (ESS) will review the records of incoming students to ensure timely follow-up on transcripts and enrollment. The ESS will also support student retention and enrollment efforts, including call campaigns, Zoom Room support, and other duties as assigned. Please note this is a 6-month contract position with the possibility to renew per departmental needs.

Job Responsibilities Include:

· Maintain knowledge University programs, policies, and procedures.

· Evaluate incoming student records, acting as a quality check on transfer credits and credentials. Make recommendations to advisors for follow-up.

· Set up student cases and initial email correspondence for student success team.

· Provide timely follow-up and case management on all related advisement report questions/concerns.

· Collaborate with various university offices on student records.

· Participate in outreach efforts to re-enroll students each semester.

· Meet all service level agreements (SLA’s) for student support.

· Document student services and case management records in CRM and utilize all required systems including Five 9, Salesforce, PeopleSoft, Softdocs, Slate, Zoom etc.

· Follow all internal business processes as determined and documented by Management

Minimum Qualifications (Required):

Associate’s degree required – Bachelor’s degree preferred.
Strong communication skills, written and verbal.
Experience with student advising or registrar services preferred.
Service-oriented: Intrinsic desire to help others succeed in reaching their goals.
Experience with observing, receiving, and otherwise obtaining information from relevant sources, and keeping records in a CRM. Strong computer skills and ability to quickly adapt to new technology. Knowledge and/or willingness to learn SIS and Salesforce
The successful candidate will have demonstrated the ability to work in a fast-paced environment, strong organizational skills, and attention to detail a must.

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

Original Job Description