Elsevier
Enterprise Customer Success Manager, Nursing Health Education
Edtech.com's Summary
Elsevier Inc. Company is hiring an Enterprise Customer Success Manager, Nursing Health Education. The role focuses on building strategic partnerships with customers, collaborating with sales and implementation teams to maximize product value, ensure retention, and meet customer goals. The manager creates tailored success plans, manages customer data, advocates for customers, and conducts training to support onboarding and enhance product usage.
Highlights
- Develop meaningful partnerships and serve as a trusted adviser to new and returning customers in nursing health education.
- Collaborate with sales and implementation teams on account strategy aligned with customer vision and goals.
- Translate stakeholder needs into customized Customer Success plans and organize customer data throughout partnerships.
- Act as the primary customer advocate, managing issues and delivering high-level service solutions.
- Use teaching skills to support onboarding and conduct training focused on product value.
- Require prior customer success experience, strategic thinking, relational intelligence, and strong collaboration skills.
- Demonstrate proficiency in Microsoft Office (Excel, Outlook, PowerPoint, and Word).
- Must have excellent time management, prioritization abilities, and problem-solving mindset.
- U.S. National Base Pay Range from $59,200 to $98,600, with geographic differentials applicable.
- Supports partnership accounts involving administrators, faculty, and students.
Enterprise Customer Success Manager, Nursing Health Education Full Description
Job Description
Enterprise Customer Success Manager
Are you a skilled relationship builder with a passion for customer success?
Are you a customer focused account strategist?
About our Team
The eCSM will collaborate with the sales and implementation team on account strategy for assigned customers, understanding the vision and strategy. This role will be responsible for providing exceptional customer engagement to ensure our customers are maximizing the value of our digital product while ensuring successful retention and usage in their program.
About the Role
The Enterprise Customer Success Manager (eCSM) is a relationship strategist focused on developing meaningful partnerships with our customers. The eCSM serves as a trusted adviser and customer advocate to our new and returning partnership customers. This role works closely with cross-functional teams to design and implement individualized customer success plans and strategies. This ensures the health, goals, and objectives of our customers are met, and business value is realized.
Responsibilities
- Working closely with administrators, faculty, and students of our partnership accounts to learn and discover their needs/goals
- Translating the needs/goals of key stakeholders into a Customer Success plan
- Organizing, documenting, and refining customer data throughout the partnership
- Managing and taking point on issues, as the customer advocate
- Using teaching skills that support customer onboarding plans
- Conducting training with elevated customer product value driven conversations
- Providing customer with high-level service and develops innovative solutions to meet customers' business needs
Requirements
- Possess prior customer success experience
- Be organized with exceptional time management skills and professional agility
- Have relational intelligence and strategic thinking ability
- Be a team player with a demonstrated high level of collaboration
- Have a strategic problem-solving mindset
- Be able to effectively prioritize tasks and see them through to completion
- Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word)
U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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