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The Reynolds and Reynolds Company
Entry Level Customer Training Specialist
🇺🇸
Hybrid - Detroit, Michigan
🕑
Full-Time
💰
$50K - $52K
💻
Learning & Development
🗓️
September 28th, 2026
Edtech.com's Summary
Reynolds and Reynolds is hiring an Entry Level Customer Training Specialist. The specialist will travel extensively to install and convert software at dealerships, customizing solutions and training dealership staff to ensure smooth system adoption. The role also involves providing ongoing customer support and preparation from a home office when not on-site.
Highlights
- Travel approximately 80% of the time to dealership locations for software installation and training.
- Customize software solutions based on dealership management requirements.
- Train key personnel on the use of Reynolds and Reynolds systems.
- Support current customers and conduct follow-ups remotely from home office.
- Complete a 2-3 month training including classroom instruction, mentorship, and dealership observations.
- Bachelor's degree or equivalent experience required.
- Must have reliable transportation, valid driver’s license with minimal driving violations, and reliable home internet with sufficient bandwidth for video conferencing.
- Strong written and verbal communication skills and an outgoing, friendly personality needed.
- Compensation range: $50,000 - $52,000 per year.
- Comprehensive benefits package including medical, dental, vision, life insurance, 401(k) with matching, paid vacation, sick days, holidays, referral bonuses, and professional development opportunities.
Entry Level Customer Training Specialist Full Description
Entry Level Customer Training Specialist – Traveling
Customer Service
Detroit, MI
Full Time
$50,000 - 52,000 / Year
Position Description
The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.
In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.
When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.
#LI-Remote
Training
Training
Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.
Requirements
- Bachelor's degree or equivalent experience
- Ability to travel 80% of the time
- Outgoing, friendly personality
- Strong written and verbal communication skills
- Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
- Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Professional development and training
- Promotion from within
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Professional development and training
- Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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