Edtech.com's Summary

Arizona State University is hiring an Executive Director, Digital Product & Platform Services. This role leads the shift to a product-led organization by developing digital strategies, overseeing user-centric product development, and integrating innovations such as AI to enhance higher education technology. The position also focuses on organizational development, stakeholder engagement, and fostering a culture aligned with university goals.

Highlights

Lead the vision and strategy for Digital Products & Platform Services, aligning with university goals.
Establish governance and talent strategies to foster innovation and accountability.
Build strategic partnerships with executive and senior management across the university.
Drive a product-centric mindset and iterative, value-driven development lifecycles.
Oversee unified design systems and user experience research to ensure accessible digital interactions.
Spearhead integration of emerging technologies, emphasizing AI to improve product delivery and efficiency.
Manage large-scale portfolios including strategic planning, budgeting, and risk mitigation.
Assess and report performance metrics to stakeholders to optimize delivery using data-driven insights.
Promote cultural stewardship by modeling enthusiasm, creativity, empathy, and a purpose-driven approach.
Require a bachelor’s degree plus nine years’ relevant experience, including five years in management; salary range is $175K to $215K annually depending on experience.

Executive Director, Digital Product & Platform Services Full Description

Job Profile:IT Administration Manager 4

Job Family:IT Management

Time Type:Full time

Max Pay - Depends on experience:$215,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and nine (9) years of experience appropriate to the area of assignment/field including five (5) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Join Enterprise Technology at Arizona State University as our Executive Director of Digital Product & Platform Services and shape the future of higher education technology. In this groundbreaking role, you'll lead our transition to a product-led organization, ensuring digital interactions are intuitive, impactful, and aligned with the evolving landscape of education technology. As a forward-thinking, data-driven leader, you'll architect comprehensive digital strategies, spearhead user-centric product development, and foster innovation, including AI integration. This unique position combines the excitement of a startup with the resources of a major university, offering you the chance to make a lasting impact on higher education. If you're passionate about technology, education, and exceptional user experiences, join us in building the digital future of learning at Arizona State University. This role reports directly into the Deputy Chief Information Officer - Operational Excellence & Digital Transformation.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing ourculture.

Salary Range: $175K - $215K per year (Depending on experience)

Essential Duties:

Strategic Leadership: Develop and implement the overarching vision for the Digital Products & Platform Services, aligning with university goals and industry trends.
Organizational Development:Establish governance structures, talent strategies, and foster a high-performing culture of innovation, accountability, and continuous learning.
Stakeholder Engagement:Build and maintain strategic partnerships at executive and senior management levels across the university, translating high-level vision into actionable digital roadmaps.
Product Strategy:Champion a product-centric mindset across the enterprise, driving the shift towards iterative, value-driven development lifecycles.
UX Direction:Oversee the creation of a unified design system and research practice, ensuring seamless and accessible experiences for students and other constituents.
Innovation Leadership:Spearhead the integration of cutting-edge and emerging technologies, leaning strongly into AI, to enhance product delivery and drive efficiency.
Portfolio Management:Direct large-scale portfolios, including strategic planning, budget allocation, and risk mitigation, to support the university's mission and stakeholder success.
Performance Oversight:Regularly assess and report on achievements, impact, and risks to key stakeholders, utilizing analytics to inform decision-making and optimize delivery.
Cultural Stewardship:Set the tone for the organization by exemplifying enthusiasm, creativity, and a purpose-driven approach in all initiatives.
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

Proven track record of executive leadership in a dynamic technology organization, with a focus on digital product development and user experience.
Exceptional communication skills, demonstrating the ability to articulate complex technical concepts to diverse audiences and build consensus across all levels of the organization.
Strategic vision and ability to translate high-level goals into actionable plans, navigating ambiguity and driving initiatives from concept to execution.
Demonstrated experience in leading organizational transformation, particularly in shifting towards product-led and user-centric approaches.
Extensive knowledge of industry-standard frameworks for prioritization, capacity planning, and value realization in technology projects.
Strong background in fostering innovation, particularly in integrating emerging technologies like AI into product development processes.
Proven ability to build and lead high-performing, diverse teams, creating an inclusive environment that encourages creativity and continuous improvement.
Experience in managing large-scale budgets and resources, with a track record of delivering ROI on technology investments.
Adept at identifying, communicating, and mitigating critical risks to senior leadership and stakeholders.
Strong analytical skills, with the ability to leverage data and metrics to drive decision-making and demonstrate impact.
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values-driven organization with a strong commitment to inclusion and belonging.
Ability to cultivate a psychologically safe environment where all team members can thrive.
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs.

Working Environment:

Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
Required to stand for varying lengths of time and walk moderate distances to perform work.
Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Position is hybrid; must have the ability to have regular on-campus presence

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low-cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20129.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description