Financial Aid Advisor

Financial Aid Advisor

• Concorde
• Jacksonville, Florida
• Financial Aid
• Hybrid
• 11697

• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
  
  
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
  
  
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
  
  
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
  
  
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
  
  
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
  
  
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered

• Guide students from initial contact through ongoing support, helping them secure financial aid and other funding and submit all required documentation
• Deliver a positive experience during every interaction by demonstrating compassion and composure and explaining the value of completing each next step on time
• Identify underlying concerns and offer creative solutions that help students overcome barriers to starting or continuing school
• Communicate the Company's value by connecting its benefits to the needs and priorities of students and their influencers, confirming understanding, and gaining agreement
• Administer student financial aid accurately and promptly in accordance with federal and state regulations
• Guide students and their influencers through the financial aid process by explaining required steps and clarifying their current status
• Educate students about federal aid borrower rights and responsibilities, FAFSA completion, loan acceptance or denial, scholarships, and alternative funding options to resolve financing challenges
• Partner proactively with Admissions, Student Services, Education, Employment Services, and Accounting to support student needs and improve show rates, retention, persistence, and overall satisfaction
• Execute appropriate contact strategies, provide timely follow-up, and help students achieve required financial aid milestones
• Manage an assigned portfolio of students using established tools and processes
• Partner with Admissions Representatives and future students to assess individual circumstances and indicators, determine the likelihood of starting school, and project upcoming starts accurately
• Collaborate with stakeholders to assess current student circumstances and indicators; Assist with determining the likelihood of continuing education and graduating
• Other duties as assigned

• High School diploma or GED (required)
• Associates degree in business, accounting or related field (preferred)
• Three (3) years of experience in customer service or sales (preferred)
• Two (2) years Financial Aid experience (preferred)
• Must not be in default on any Federal Student Loans and must remain in good standing while employed (required)
• Demonstrate basic understanding of core job functions and tools
• Follow instructions and established procedures with supervision
• Participate in team discussions and training sessions
• Ask clarifying questions to build understanding
• Show openness to feedback and learning
• Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
• Maintain focus on assigned tasks and meets basic deadlines
• Demonstrate curiosity and willingness to develop new skills
• Follow structured guidance to complete assigned work
• Builds strong customer relationships and delivers customer-centric solutions
• Achieves results consistently, even in tough circumstances
• Develops and delivers multi-mode communications tailored to diverse audience needs
• Seeks new growth opportunities and challenges through formal and informal development channels
• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders
• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is on campus or an on site work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
• No travel required