Gateway Community & Technical College
Financial Aid Advisor I
🇺🇸
Hybrid - Edgewood, KY
🕑
Full-Time
💰
$39K
💻
Financial Aid
🗓️
July 3rd, 2026
Edtech.com's Summary
Gateway Community & Technical College is hiring a Financial Aid Advisor I. The role involves serving as the initial contact for students and families, guiding them through financial aid processes, managing document scanning and retention, and improving office workflows.
Highlights
- Counsel students and families on financial aid options and processes.
- Manage financial aid document processing, scanning, retention, and records destruction.
- Assist students via multiple communication channels including in-person, phone, email, and virtual meetings.
- Run and analyze financial aid reports in Excel to support grant reconciliation and targeted communications.
- Hire, train, and supervise student employees in the financial aid office.
- Communicate effectively with faculty, staff, students, and supervisors.
- Salary: $38,961 annually.
- Minimum qualifications include a Bachelor's degree (or Associate’s degree with progress toward Bachelor’s), 0-2 years relevant experience, and proficiency in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).
- Preferred experience includes direct financial aid operations in higher education and prior work in a community college setting.
- Supports students from diverse cultural and socioeconomic backgrounds and adheres to compliance standards including federal student loan status.
Financial Aid Advisor I Full Description
Title: Financial Aid Advisor I
Salary: $38,961.00
Standard Hours: 37.5
Work Location: Limited Hybrid
FLSA Status: Non-Exempt
College: Gateway Community & Technical College
Department: Financial Aid
Total Rewards
Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:
- Exceptional health care, vision, and dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
This position serves as initial contact for students and their families, using broad knowledge of financial aid regulations and processes. In addition to heavy student contact, this position manages document scanning and retention for the office. Recognizes and escalates unusual situations or problems. Identifies opportunities to improve daily work outcomes.
Job Duties:
Counsels students on the financial aid process, evaluates the financial circumstances of students and families to better explain options available to them, and assists with reporting as needed to facilitate the awarding of financial aid to qualifying students. Assists students and parents in person, by phone, virtual meetings, email, tickets, or texts. This would include assistance with FAFSA completion in individual appointments or in a group. Assist with both on and off-campus enrollment activities as needed.
Office lead in collecting financial aid data. Processes, scans, and determines retention needs of financial aid documents with the assistance of student employees. Ensures quality assurance and coordinates records destruction in compliance with the records retention schedule and established policies and procedures. Trains and mentors student workers and new team members.
Assists faculty and staff in supporting students with financial aid inquiries. Communicates effectively with peers and supervisors by exchanging standard information and applying strong listening skills and clear written and verbal communication.
Runs and manipulates reports in Excel and uses results to send targeted emails to students. Runs and reviews Pell reports daily to assist with Pell Grant reconciliation.
Hires and supervises student employees working in the financial aid department; provides training in financial aid tasks; reviews and signs time sheets to ensure accuracy in work hours and payment.
Contact students whose financial aid refund checks have been returned as non-deliverable. If no contact is able to be made and required updates are not made by the student, inform Financial Aid Coordinators of the need to return funds to the appropriate program.Other duties as assigned.
Minimum Qualifications:
Bachelor’s degree or equivalent. (An Associate’s degree may be acceptable if actively pursuing a Bachelor's degree.)
0 to 2 years of relevant experience
Professional and courteous communication at all levels, both internally and externally. Self-discipline, decision-making skills, empathy and compassion for those requesting assistance, and the ability to work early evenings.
To perform all job responsibilities, applicants may not be in default on a federal student loan
Detail-oriented, self-motivated, with the ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
Excellent verbal and written communication skills.
Proven ability to manage multiple priorities effectively and meet tight deadlines.
Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)
Preferred Qualifications:
Direct experience in financial aid operations in a higher education setting.
Previous experience in a community college setting
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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