Financial Aid Assistant (Chesapeake)

Financial Aid Assistant (Chesapeake)

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Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Details

 Posting Summary 

Working Title  | Financial Aid Assistant (Chesapeake)
Role Title  | Admin and Office Spec II
Role Code  | 19012-SW
FLSA  | Nonexempt
Pay Band  | 02
Position Number  | 295W0694
Agency  | Tidewater Community College
Division  | Tidewater Community College (Div)
Work Location  | Chesapeake - 550
Hiring Range  | $14.67 per hour, part time
Emergency/Essential Personnel  | No
EEO Category  | F-Admin Supp
Full Time or Part Time  | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-  | No
Does this position have a bilingual or multilingual skill requirement or preference?  | No
Work Schedule  | Part-time, 29hrs
Monday 9am-4pm, Tuesday 11am-6, Wednesday 11am – 5pm, Thursday 9am- 2pm, Friday 1pm – 5pm
Work extended hours (Special Enrollment Days, Saturdays, etc.)
Sensitive Position  | No

Job Description 
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:
The Financial Aid Assistant will provide general financial aid information and other related supportive services to students, parents, and the general public in a precise, accurate, and friendly manner. To educate and instruct constituents on various federal, state, and local processes related to financial aid and the subsequent responsibilities.

Functional Responsibilities:
Financial Aid Duties Independently and collaboratively assist with managing high volume financial aid customer service environment Effectively communicate with diverse populations in various individual/group settings and assist with facilitating (i.e. informational sessions, Open Houses, Orientation, classes, etc.) Educate students on how to accurately complete FAFSA, loan and other financial aid related documents Access various student information systems to accurately review, analyze, track and interpret student accounts and financial aid awarding process Serve as a liaison between the campus and Central Financial Aid Department (CFA) Assist the Financial Aid Coordinator and advisors with various assigned and special duties (i.e. organizing packets, reviewing student submitted documents, collect scholarship and work-study applications, etc.) Review problem/ incomplete student files, research and resolve issues which prevent financial aid awarding Attend campus and college-wide meetings and training sessions to remain current with federal, state and institutional policies and procedures
 
IMAGE NOW System Duties Scan all prepared documents (SAP, verification, Special Circumstances, Dependency Overrides, scholarship applications, Permit to Disclose forms, etc.) Batch and log all scanned files Review Workflow (review and analyze student submitted documents; monitors and resolves all student problem files through research, referrals, follow up phone calls, mailings, etc.) Contact students with pending files Supportive Services
 
Supportive Services Assist with supporting all designated financial aid areas in various capacities Serve as a designee for the Scholarship and Outreach Advisor assist with review and management of scholarship applications assist with maintaining outreach calendar (SDV presentations, preventative workshops, Financial Aid Awareness/Expo, Quick Advice, etc.) Respond to faculty, parent and student inquires Answer incoming calls/return student & parent calls in a timely manner Greet financial aid constituents File various confidential student files and a secure area Monitor Navigate System and other relevant systems Generate reports as needed Fax, mail, etc. documents to students and requesting internal/external agencies
Other
Other duties assigned; Fax, mail, etc. documents to students and requesting internal/external agencies
Special Assignments  | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications  | Experience in a high volume financial aid customer service environment. Excellent written, verbal, analytical and interpersonal communication skills. Experience working and communicating with diverse populations. Organizational and problem resolution skills. Ability to work independently and interact effectively as a member of a team to collaborate with other departments. Demonstrated ability to work autonomously with multiple priorities and deadlines. Ability and willingness to learn. Ability to promote collaboration and work as a team member in complex processes and in an intensive student-centered environment. Required ability to maintain harmonious working relationships. Ability to meet deadlines and complete work. Knowledge of effective problem-solving techniques and conflict resolution methods. Ability to collaborate with on/off-campus constituents and departments. Ability to comply with federal, state, and institutional policies and procedures. Demonstrated understanding of and skilled with, but not limited to the operation of a PC, email communication and MS Office software. Knowledge of general accounting procedures. Demonstrated ability to effectively deliver oral presentations for small and large groups. Ability to organize and demonstrate the ability to multi-task (manage multiple priorities) and perform other office-related functions. Knowledge of and ability to interpret and apply the Family Education Rights and Privacy Act (FERPA).
Additional Considerations  | N/A
Operation of a State Vehicle  | No
Supervises Employees  | No
Required Travel  | N/A

 Posting Detail Information 

Posting Number  | WGE_3087P
Recruitment Type  | General Public - G
Number of Vacancies  | 1
Position End Date (if temporary)  |
Job Open Date  | 03/17/2026
Job Close Date  | 04/15/2026
Open Until Filled  | No
Agency Website  | Tcc.edu
Contact Name  | Lizette White
Email  | ldwhite@tcc.edu
Phone Number  |
Special Instructions to Applicants  | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information   
Background Check Statement Disclaimer  | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/
EEO Statement  | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement  | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement  | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting  | https://jobs.vccs.edu/postings/94430

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