Drexel University
Financial Aid Counselor
Edtech.com's Summary
- Process and administer federal, state, and university financial aid programs.
- Provide customer service to students, parents, and campus offices including Drexel Central and the Office of the Bursar.
- Handle financial aid inquiries via email, phone, and call center assignments.
- Participate in internal committees and act as liaison with various university departments.
- Recommend and implement policies for the financial aid office.
- Present financial aid information to students, parents, and external groups.
- Required knowledge of Title IV regulations and university compliance policies.
- Minimum of a bachelor's degree or equivalent education/experience and at least 1 year of related financial aid experience.
- Preferred experience with Banner/Ellucian SIS, COD, NSLDS, and PHEAA systems.
- Exempt position with a salary range of $47,490 to $71,230 annually, varying by experience.
Financial Aid Counselor Full Description
Job Summary
The Financial Aid Counselor serves as the main administrative role for the processing of federal, state and institutional financial aid programs. The position requires the employee to gain an in depth knowledge of Title IV regulations, and all related University policies and procedures needed to successfully assist in the management of the Universityâs aid programs. The Counselor is also responsible for providing excellent customer service to students, parents and other campus partners such as Drexel Central, the Office of the Bursarâs, etc. The position requires the ability to help triage difficult student situations on the universityâs behalf, and the desire to work collaboratively with other offices on campus to successfully resolve student cases.
Essential Functions
- Learn and comply with current regulations for all federal, state, and university financial aid programs.
- Support daily operations centered around the processing of financial aid programs.
- Address financial aid incidents received through various venues; e-mail, assigned by call center or by phone.
- Participate in internal office committees as determined by the FA Management.
- Act as liaison with various university offices as appropriate.
- Recommend and administer policies/procedures for the administration of financial aid programs and the day to day activities of the financial aid office.
- Review/Prepare financial aid correspondence in all venues when necessary.
- Give presentations before students, parents and outside groups on the overall financial aid application process and program eligibility requirements.
- Understand and adhere to Drexel Universityâs compliance standards as they appear in the Code of Conduct and Conflict of Interest Policy.
- Other duties as assigned.Â
Required Qualifications
- Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
- Minimum of 1 year of Financial aid or related experience in higher education.
- Ability to work some evenings and weekends during the year.
- Excellent communication skills, both verbal and written.
- Ability to work with a variety of students and families.
Preferred Qualifications
- Working knowledge of the following financial aid systems.
- Experience with Banner/Ellucian SIS, COD, NSLDS and PHEAA.
Location
- Remote
Additional Information
This position is classified as Exempt, grade J. Compensation for this grade ranges from $47,490 - $71,230.00 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidateâs qualifications and experience, department budget, and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexelâs compensation framework. For information about benefits, please review Drexelâs Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
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