Financial Aid Counselor - Financial Aid and Service Counseling

Job Profile:

Student Finance Analyst 1

Job Family:

Student Finance

Time Type:

Full time

Max Pay - Depends on experience:

$42,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
"Provides guidance and support to students on student financial operations. Ensure financial compliance with federal, state, local, international and university policies. "

Job Description:

In a high-volume environment, the Financial Aid Counselor provides personalized counseling to students and their families on financial aid eligibility, processes, and award programs. This role also supports student recruitment and retention by delivering presentations, participating in outreach events, and collaborating with various stakeholders.

Position Salary Range:

• $42,000.00 per year

Essential Duties:

• Provide comprehensive financial aid counseling to students and families via in-person, phone, and email interactions, addressing eligibility, application procedures, aid programs, costs, debt management, and financial planning.
• Customize advice based on each student's needs and circumstances, including professional judgment for unusual/mitigating circumstances by making necessary adjustments or revisions to costs, contributions, or dependency status.
• Proactively reach out to students to support retention and answer questions from students, parents, and guardians regarding financial aid programs and eligibility.
• Prepare and present financial aid information for federal aid, scholarships, employment, and grants to various campus groups, high school students, and parents at events, workshops, and recruitment sessions.
• Participate in recruitment and retention activities such as orientations and information sessions to advise prospective students and their families.
• Process financial aid files and related documentation with a high level of accuracy and efficiency to meet established production expectations. This includes reviewing and verifying Title IV and institutional aid, while ensuring compliance with federal, state, and institutional regulations. Counselors will work to complete files promptly to facilitate timely disbursement of aid, allowing students to access their funds when needed
• Collaborate with students, lenders, employers, donors, guarantee agencies, and other staff to resolve any issues related to financial aid.

Knowledge, Skills, and Abilities:

Knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid. Understand how the Student Aid Index (SAI) calculation works and how the SAI impacts the awarding of Title IV funds. Knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations. Knowledge of and skill in automated processing. Demonstrated skills in critical thinking and problem solving. Knowledge of Family Educational Rights and Privacy (FERPA) requirements. Demonstrated skills in critical thinking and problem solving. Ability to clearly communicate to perform essential functions. Demonstrated basic computer software skills, such as Microsoft Office products, specifically Word and Excel. Knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence. Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment. Ability to lead by example in communicating, participating and encouraging support of the institution's sustainability programs.

Desired Qualifications:

• Bachelor's degree
• Knowledge of federal Title IV financial aid programs, eligibility requirements, and regulations, as well as government, donor, and institutional rules for awarding financial aid.
• Proficiency in automated processing systems and general computer skills, including Microsoft Office (Word, Excel).
• Strong critical thinking, problem-solving, and ability to clearly communicate to perform essential functions.
• Knowledge of FERPA and a commitment to customer service excellence demonstrated by active listening, ownership of inquiries, professionalism, and expertise in all interactions.
• Ability to support sustainability efforts by encouraging sustainable practices at individual and institutional levels.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions.

Department Statement:

Financial Aid and Scholarship Services is one of several departments comprising Academic Enterprise Enrollment which utilizes a variety of strategies to enroll and support a multi-faceted student population representative of Arizona State University's vision.  The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student's application for financial aid a simple and affordable process.  Each staff member is committed to helping a student finance their education by effectively utilizing scholarships, grants, work-study and loans.  The unit provides tools to help determine the cost of attending ASU, including a scholarship portal to search for available scholarships.  The department also provides resources for student to use to budget their money and a student employment unit which processes department requests for student workers.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$18395.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.