Financial Aid Counselor I

🇺🇸 Virginia Beach, VA 🕑 Full-Time 💰 TBD 💻 Financial Aid 🗓️ April 28th, 2026

Edtech.com's Summary

Regent University is hiring a Financial Aid Counselor I. This role involves supporting student-facing positions like Academic Advisors and Admissions Counselors by addressing a high volume of internal inquiries in a call center and resolving complex student financial aid cases. The counselor serves as an expert on financial aid and payment plans to enhance the student experience.

Highlights

Support Academic Advisors and Admissions Counselors by answering financial aid inquiries.
Manage high volume of internal contacts within a call center environment.
Resolve complex and escalated financial aid cases involving students.
Maintain expert knowledge of federal, state, institutional, and external award programs.
Stay informed about admissions protocols, international admissions, military affairs, and student housing.
Provide exceptional service to both internal stakeholders and students.
Coordinate and participate in financial aid events.
Required qualification: Bachelor's Degree or equivalent higher education experience.
Must have excellent verbal and written communication skills and strong leadership abilities.
Commitment to Regent University's core values: Excellence, Innovation, and Integrity.