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Regent University

Financial Aid Counselor I

🇺🇸 Virginia Beach, VA 🕑 Full-Time 💰 TBD 💻 Financial Aid 🗓️ April 28th, 2026

Edtech.com's Summary

Regent University is hiring a Financial Aid Counselor I. This role involves supporting student-facing positions like Academic Advisors and Admissions Counselors by addressing a high volume of internal inquiries in a call center and resolving complex student financial aid cases. The counselor serves as an expert on financial aid and payment plans to enhance the student experience.

Highlights
  • Support Academic Advisors and Admissions Counselors by answering financial aid inquiries.
  • Manage high volume of internal contacts within a call center environment.
  • Resolve complex and escalated financial aid cases involving students.
  • Maintain expert knowledge of federal, state, institutional, and external award programs.
  • Stay informed about admissions protocols, international admissions, military affairs, and student housing.
  • Provide exceptional service to both internal stakeholders and students.
  • Coordinate and participate in financial aid events.
  • Required qualification: Bachelor's Degree or equivalent higher education experience.
  • Must have excellent verbal and written communication skills and strong leadership abilities.
  • Commitment to Regent University's core values: Excellence, Innovation, and Integrity.