Edtech.com's Summary

Elon University is hiring a Financial Aid Customer Service Specialist. The role serves as the primary customer service contact for the Office of Financial Aid, monitoring email and fax communications and answering phones. The specialist also assists students and parents in person, scans and indexes financial aid documents, and supports training for student employees.

Highlights

Serve as the primary customer service contact for the Office of Financial Aid.
Monitor department email, fax, and Teams communications and answer incoming phone calls.
Assist students and parents in the office with FAFSA filing, loan applications, and aid adjustment questions.
Scan and index student documents into the document imaging system.
Support training and development of student employees.
Help with Admissions events as needed for the department.
Associate degree or technical/vocational credential required, with 1+ year of administrative support experience.
Strong written and oral communication skills with proficiency in MS Office and computerized information systems.

Financial Aid Customer Service Specialist Full Description

This position serves as a primary customer service representative for the Office of Financial Aid. Primary duties will be the monitoring of the department email and fax accounts, answering telephones, working with students and parents in the front office and scanning, indexing, and maintaining the document imaging system.

Minimum Required Education and Experience:

Associate degree, or vocational or technical school degree in any relevant field of study with minimum 1 year of experience with the following relevant work experience: Administrative support experience involving data entry, document collection, record maintenance, and use of computerized information systems such as MS Office.

Preferred Education and Experience:

Associate degree, vocational certificate, or technical school credential in a related field of study.

Knowledge, Skills, and Abilities:

Strong communication skills (both oral and written) to include appropriate tone, clarity, and timeliness. Willingness to learn and the ability to adapt to an ever-changing working environment. Exhibits a commitment to inclusive excellence through interactions with colleagues, students, and visitors.

Job Duties:

Customer Service

Monitoring and answering of FinAid email, FinFax transmissions, and FinAid Check Teams Group.
Answering incoming telephone calls from students and parents.
Assisting students and parents in the office.
Answers questions regarding FAFSA filing, loan applications, adjustments to aid, requests for adjustment, verification, requested documents, etc.

General Office Duties

Scanning and indexing of important student documents into document imaging system and general maintenance and organization of system.
Assisting with processes within the office as needed

Office Support

Assisting with training and development of student employees.
Support all Admissions events as needed for our department.
Other duties as assigned.

Inclusive Community Building:

Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community.

Non-Discrimination Statement:

Elon University does not discriminate on the basis of race, color, or national origin (including shared ancestry or ethnic characteristics), sex (including sexual orientation, gender identity, and pregnancy or related conditions), age, disability, genetic information, religion, veteran’s status, or any other protected basis under applicable law in the recruitment and admission of students, the recruitment and employment of faculty and staff, or the operation of any of its programs and activities.

Original Job Description

Minimum Required Education and Experience:

Preferred Education and Experience:

Associate degree, vocational certificate, or technical school credential in a related field of study.

Knowledge, Skills, and Abilities:

Job Duties:

Customer Service

Monitoring and answering of FinAid email, FinFax transmissions, and FinAid Check Teams Group.
Answering incoming telephone calls from students and parents.
Assisting students and parents in the office.
Answers questions regarding FAFSA filing, loan applications, adjustments to aid, requests for adjustment, verification, requested documents, etc.

General Office Duties

Scanning and indexing of important student documents into document imaging system and general maintenance and organization of system.
Assisting with processes within the office as needed

Office Support

Assisting with training and development of student employees.
Support all Admissions events as needed for our department.
Other duties as assigned.

Inclusive Community Building:

Non-Discrimination Statement:

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Financial Aid Customer Service Specialist

Edtech.com's Summary

Financial Aid Customer Service Specialist Full Description

Journal Manager - 0826-IND-156

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