Edtech.com's Summary

Indiana University Bloomington is hiring a Financial Aid/Scholarship Coordinator, Office of Student Financial Assistance to guide students and families through federal, state, and institutional aid and scholarship processes. The coordinator reviews eligibility documentation, handles professional judgment appeals, and keeps award files accurate and compliant with changing regulations. Day to day, the position pairs applicant-facing support with file processing, auditing, and reporting.

Highlights

Review documentation to determine financial aid dependency status and other eligibility indicators, working to keep processing errors from creating fiscal liability for the university.
Compile and analyze documentation for professional judgment appeals, and process the audits tied to those appeals and to eligibility decisions.
Process and monitor application and award files, updating them for accuracy and completeness in line with state and federal regulations.
Explain aid and scholarship application policies and procedures to students, prospective students, and their families as the first information resource.
Answer applicant email, phone, and in-person questions about application status and notify applicants of final decisions.
Monitor financial aid and scholarship accounts on an ongoing basis to confirm students meet scholarship requirements.
Track evolving federal regulations and institutional policy changes, and adjust daily procedures through regular review and training.
Prepare reports, run regular audits, and flag unusual cases for analysis or escalation, while also updating written guides on applying for aid and scholarships.
Needs four years of customer service or office experience, with experience handling complex data or records in a team setting preferred.
Work is fully remote, with in-person attendance required at Bloomington events such as student outreach and staff retreats; the posted salary is $43,000 to $44,990 per year.

Financial Aid/Scholarship Coordinator, Office of Student Financial Assistance Full Description

Department

OFC OF STUDENT FIN ASSISTANCE (BL-OSFA-IUBLA)

Department Information

The Office of Enrollment Management (OEM) at Indiana University (IU) Bloomington is dedicated to attracting, enrolling, and supporting a community of talented students from Indiana, across the nation, and around the world. OEM integrates strategic planning, data-informed decision-making, and collaborative partnerships across campus to create a seamless student experience from first contact through graduation. Through its units: Admissions, Scholarships, the Registrar, Student Financial Assistance, Student Central, Orientation and Enrollment Programs, Retention, Planning and Research, Enrollment Marketing and Communications, Administration and Fiscal Affairs, and Development. OEM advances the university's mission by fostering access, belonging, and student success while upholding IU Bloomington's tradition of academic excellence and public service.

The Office of Student Financial Assistance administers federal, state, and institutional financial aid programs for Indiana University Bloomington students. This includes oversight of grants, loans, scholarships, and work-study opportunities. The team ensures compliance with regulations while promoting access and affordability through effective delivery of financial aid services.

Department-Specific Responsibilities

Performs ongoing review/training.
Understands federal/state/institutional program policy.
Ensures accuracy in processing to minimize errors that lead to university fiscal liability.
Responds to changing job responsibilities due to evolving federal regulations and institutional policy changes.
Processes documentation to determine financial aid dependency status and other eligibility indicators.
Compiles and analyzes documentation for professional judgment appeals.
Processes audits related to appeals and eligibility.
Monitors and responds to office group email accounts.
Provides support for in-personal recruitment and outreach efforts.

General Responsibilities

Serves as an information resource to students, potential students, and their families; explains the policies and procedures involved in applying for financial aid and/or scholarships.
Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
Monitors financial aid and/or scholarship accounts on a continuing basis; ensures compliance with scholarship requirements.
Provides administrative and clerical support to department staff including word processing and scheduling.
Develops and updates written informational materials regarding the policies and procedures involving applications for financial aid and/or scholarships.
Compiles and analyzes data and prepares various reports. Designates and completes audits on a regular basis. Identifies situational anomalies that require analysis and/or escalation.
May provide guidance to other financial aid/ scholarship coordinators; takes on complex or escalated customer issues, referring to manager as appropriate. May make process recommendations to manager for improved operational efficiency.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

4 years in customer service, office experience, or related field.

Preferred

Experience working with complex data and/or records services in a team environment.

SKILLS

Required

Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrates time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast-paced, dynamic environment.
Highly thorough and dependable.
Possesses a high degree of initiative.
Ability to build strong customer relationships.
Demonstrates analytical skills.
Demonstrates problem solving skills.
Strong basic math skills.
Ability to interpret federal, states, and institutional rules and regulations and required procedures associated with compliance.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

The person in this position will need to attend in-person events for student outreach functions, staff retreats, and other university events as required in Bloomington, Indiana.

Work Location

This is a fully remote position. Subject to change in the future based on university policy and business needs.

Advertised Salary

$43,000 - $44,990 annually based on experience.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Student Services

Job Family: Financial Aid & Scholarships

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.

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Financial Aid/Scholarship Coordinator, Office of Student Financial Assistance

Edtech.com's Summary

Financial Aid/Scholarship Coordinator, Office of Student Financial Assistance Full Description

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