Edtech.com's Summary

Tarrant County College is hiring a Specialist I, Financial Aid to staff the front desk of its Financial Aid Office during evening hours. The specialist is the first person current and prospective students meet, routing their questions to the right staff and walking applicants through the aid process. Behind the counter, the role pairs that student-facing service with records upkeep and checking totals on reconciliation reports.

Highlights

Greet current and prospective students at the Financial Aid Office and direct each question or request to the appropriate staff member.
Guide students through applying for financial aid and explain what happens after aid has been approved and distributed.
File financial aid records and reports, post information to student records, and sort and distribute the office mail.
Compute amounts and check totals on financial aid reconciliation reports.
Answer the office telephone and copy documents as part of everyday front-desk support.
Work a part-time schedule capped at 19.5 hours per week, with required availability from 5:00pm to 7:00pm, Monday through Thursday.
Work on site in the Financial Aid Office, since the position is not eligible for remote work.
Bring one year of experience supporting and serving customers, with a year of customer service in an office or college setting preferred.
Know higher education and college financial aid programs, and analyze data to make recommendations based on policy, procedure, and regulations.
The starting pay is $18.22 per hour.

Specialist I, Financial Aid Full Description

Title:

Specialist I, Financial Aid

Department:

DT Financial Aid

Campus Location:

Southeast Campus

Employee Classification:

CLR - Clerical

Position Type:

PT - Regular

Grant Funded:

Pay Frequency:

Monthly

Compensation Details:

Starting Pay - $18.22

Work Hours:

This is a part-time position requiring availability from 5:00pm - 7:00pm, Monday through Thursday.

Remote Eligible:

This position is not eligible for remote work

Special Instructions to Applicant:

This is a part-time position, with a maximum of 19.5 hrs. per week

Job Summary:

This role is responsible for serving as the primary receptionist for current and prospective students for the Financial Aid Office and assisting students with applying for and understanding how to receive financial aid.

Primary Duties and Responsibilities:

Essential Performance Requirements*

Greets current and prospective students in the Financial Aid Office, directing requests and questions to the appropriate party
Provides financial aid application guidance to students, including the process once financial aid has been approved and distributed
Files financial aid records and reports, posts information to records, sorts and distributes mail, copies documents, answers telephone and performs similar duties
Computes amounts and checks totals on various financial aid reconciliation reports
Inputs and retrieves financial aid information in connection with the responsibilities of serving financial aid students

Service Excellence

Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

High School diploma or General Equivalency Diploma (GED)
One (1) year's working experience in supporting and serving customers

Preferred Qualifications:

At least one year's working experience providing customer service in an office environment
At least one year's working experience in a college or university setting related to the Essential Performance Requirements

Knowledge, Skills and Abilities:

Knowledge of higher education and college financial aid programs
Skilled in excellent customer service and interpersonal relationships with varied populations, including strong listening, verbal, and written communication
Skilled using computer applications and enterprise systems, including the Microsoft Office suite
Ability to work effectively in a collaborative environment
Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access to its employment process. Reasonable accommodations are available to qualified applicants who need an accommodation to participate in the application, interview, assessment, or selection process. To request an accommodation, contact The Office of Human Resources via email at [email protected].

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Specialist I, Financial Aid

Edtech.com's Summary

Specialist I, Financial Aid Full Description

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